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How insurance leaders use agentic AI to cut operational costs

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Agentic AI offers insurance leaders a path to scalable efficiency as the sector confronts a tough digital transformation. Insurers hold deep data reserves and employ a workforce skilled in analytic decision-making. Despite these advantages, the industry has largely failed to advance beyond pilot programmes. Research suggests only seven percent of insurers have scaled these initiatives […]

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Goldman Sachs tests autonomous AI agents for process-heavy work

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Goldman Sachs is pushing deeper into real use of artificial intelligence inside its operations, moving to systems that can carry out complex tasks on their own. The Wall Street bank is working with AI startup Anthropic to create autonomous AI agents powered by Anthropic’s Claude model that can handle work that used to require large

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AI Expo 2026 Day 2: Moving experimental pilots to AI production

ai, AI (Artificial Intelligence), AI and Us, AI Business Strategy, ai expo, AI in Action, AI Market Trends, Artificial Intelligence, data, Data Engineering & MLOps, enterprise, Features, governance, Governance, Regulation & Policy, How It Works, Inside AI, Security, techex, TechEx Events, workforce, World of Work

The second day of the co-located AI & Big Data Expo and Digital Transformation Week in London showed a market in a clear transition. Early excitement over generative models is fading. Enterprise leaders now face the friction of fitting these tools into current stacks. Day two sessions focused less on large language models and more

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Microsoft unveils method to detect sleeper agent backdoors

ai, AI (Artificial Intelligence), Artificial Intelligence, cybersecurity, Governance, Regulation & Policy, How It Works, infosec, Inside AI, Microsoft, Open-Source & Democratised AI, Security, Trust, Bias & Fairness, World of Work

Researchers from Microsoft have unveiled a scanning method to identify poisoned models without knowing the trigger or intended outcome. Organisations integrating open-weight large language models (LLMs) face a specific supply chain vulnerability where distinct memory leaks and internal attention patterns expose hidden threats known as “sleeper agents”. These poisoned models contain backdoors that lie dormant

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AI use surges at Travelers as call centre roles reduce

ai, AI (Artificial Intelligence), AI Business Strategy, Artificial Intelligence, contact centres, Customer Experience, Fintech, Insurance, Service Industry AI, World of Work

Mid-January saw insurance company, Travelers, announce a new deal that empowers 10,000 engineers and data scientists with AI assistants. However, less than two weeks on, Travelers’ leadership explained that the company’s true competitive advantage lies in expertise, not AIs alone, believing this is what will drive longer-term profit growth. According to Travelers’ chief executive officer

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Franny Hsiao, Salesforce: Scaling enterprise AI

agentic ai, agents, ai, AI (Artificial Intelligence), AI and Us, AI Business Strategy, AI Market Trends, Artificial Intelligence, data, Features, governance, Governance, Regulation & Policy, How It Works, Human-AI Relationships, Inside AI, Interviews, Salesforce, strategy, TechEx Events, Trust, Bias & Fairness, World of Work

Scaling enterprise AI requires overcoming architectural oversights that often stall pilots before production, a challenge that goes far beyond model selection. While generative AI prototypes are easy to spin up, turning them into reliable business assets involves solving the difficult problems of data engineering and governance. Ahead of AI & Big Data Global 2026 in

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Gallup Workforce shows details of AI adoption in US workplaces

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Artificial intelligence has moved into the US workplace, but its adoption remains uneven, fragmented, and tied to role, industry, and organisation. Findings from a Gallup Workforce survey covering the period to the end of December 2025 show how employees use AI, who benefits most from it, and where areas of uncertainty remain. The findings draw

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Databricks: Enterprise AI adoption shifts to agentic systems

adoption, agentic ai, agents, ai, AI (Artificial Intelligence), AI and Us, AI Business Strategy, AI Market Trends, Artificial Intelligence, automation, databricks, enterprise, Features, governance, Governance, Regulation & Policy, infrastructure, Inside AI, Special Reports & Series, strategy, World of Work

According to Databricks, enterprise AI adoption is shifting to agentic systems as organisations embrace intelligent workflows. Generative AI’s first wave promised business transformation but often delivered little more than isolated chatbots and stalled pilot programmes. Technology leaders found themselves managing high expectations with limited operational utility. However, new telemetry from Databricks suggests the market has

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Anthropic selected to build government AI assistant pilot

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Anthropic has been selected to build government AI assistant capabilities to modernise how citizens interact with complex state services. For both public and private sector technology leaders, the integration of LLMs into customer-facing platforms often stalls at the proof-of-concept stage. The UK’s Department for Science, Innovation, and Technology (DSIT) aims to bypass this common hurdle

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Modernising apps triples the odds of AI returns, Cloudflare says

ai, AI (Artificial Intelligence), AI Business Strategy, AI Market Trends, Apps, Artificial Intelligence, business strategy, Infrastructure & Hardware, investment, Research, World of Work

For many organisations, the AI debate has moved on from whether to adopt the technology to a harder question: why do the results feel uneven? New tools are in place, pilots are running, and budgets are rising, yet clear AI returns remain elusive. According to Cloudflare’s 2026 App Innovation Report, the difference often has less

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