Consumer affairs

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‘We didn’t feel safe’: Booking.com users face battle to get money back

ai, AI (Artificial Intelligence), Artificial Intelligence, Business, Consumer affairs, Consumer rights, Money, Technology, Travel, Travel & leisure

From melted electric sockets to shabby alternatives, readers tell of dealings with platform when things go wrongJane Ripley* spent some time researching the best apartment to stay in for her family’s trip to Batumi in Georgia, eventually settling on one with an “exceptional” rating on Booking.com.But when the Ripleys arrived at 11pm on the first […]

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Crackdown on claims companies sending spam car finance texts

ai, AI (Artificial Intelligence), Artificial Intelligence, Business, Consumer affairs, Financial Conduct Authority, Information commissioner, Motor finance, Regulators, spam, UK news

Officials raided homes and businesses and seized laptops, phones and paperwork in clampdown on nuisance firmsLaptops, mobile phones and documents have been seized after officials carried out search warrants in a crackdown on claims companies plaguing people with spam text messages about the car finance mis-selling scandal.On Wednesday the UK’s Information Commissioner’s Office (ICO) executed

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I noticed a customer review I think might be fake. In Australia, are businesses allowed to do this?

ai, AI (Artificial Intelligence), Artificial Intelligence, Australian lifestyle, Business, Consumer affairs, Life and style

False testimonials are prohibited under Australian consumer law, writes policy professional Kat George, but they are also very hard to policeRead more Australian customer service questionsWhile looking at the website for NannyLane Australia, which bills itself as “the Uber for Nannies”, I noticed some glowing testimonials apparently written by happy parents who’d used their services.

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I risk losing my livelihood because Nissan failed to repair my car

ai, AI (Artificial Intelligence), Artificial Intelligence, Consumer affairs, Money, Motoring, Technology, UK news

I’m a self-employed driving instructor and I’m running out of cash to hire a replacement dual-control vehicleMy livelihood as a self-employed driving instructor is under threat owing to Nissan’s failure to repair my leased dual-control car.It has been off the road awaiting a spare part for three months, and I’ve now been told it will

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‘Customers prefer AI chatbots to humans’ says British Gas boss as 1,300 call centre staff axed

ai, AI (Artificial Intelligence), Artificial Intelligence, Business, Centrica, chatbots, Consumer affairs, Energy bills, Household bills, Money, Technology, UK news, Utilities

Chris O’Shea defends Centrica’s plans as it reports rise in retail profits despite falling customer numbersThe owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company’s staff as it prepares to cut 1,300 jobs from its call centres.Centrica, the supplier’s FTSE 100 owner, plans

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‘We noticed a login from a new device’: the message from fraudsters targeting your X account

ai, AI (Artificial Intelligence), Artificial Intelligence, Consumer affairs, Media, Money, Scams, Social media, Technology, UK news, US news, World news, X

They are out to steal your password to commit further fraud such as crypto scams or phishing attacksYou have had an X account for years, since it was known as Twitter. When an email arrives about a new login from a location nowhere near where you live, alarm bells begin to ring.“We noticed a login

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‘A very good clone’: news stories faked to lure victims to scam investment sites

ai, AI (Artificial Intelligence), Artificial Intelligence, Consumer affairs, Cybercrime, Media, Money, Scams, Technology, the guardian

Fraudsters create false articles that appear to be from publishers such as the Guardian to share on social mediaThe Guardian article looks interesting. It says the billionaire Jim Ratcliffe has stormed out of a BBC interview after presenter Laura Kuenssberg revealed details of his personal financial affairs – and now the episode has been removed

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Boost City regulator’s powers to help protect UK consumers from AI, says watchdog

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FCA’s review into how tech will reshape financial services warns about amplified risks of cyber-crime and fraudBusiness live – latest updatesMinisters have been urged to toughen the City regulator’s powers to protect consumers against the potential risks of AI, according to a landmark review.The Financial Conduct Authority’s (FCA) Mills review, which looked at how AI

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Ring Video Doorbell Pro review: night and day better with new 4K camera

ai, AI (Artificial Intelligence), Amazon, Artificial Intelligence, Consumer affairs, Gadgets, Money, Smart homes, Technology

Camera, wifi and design updates bring welcome upgrades to Ring’s top model in wired or battery flavourRing’s recent revamp of its popular video doorbells with a more modern design is led by the top-of-the-line Video Doorbell Pro 3, which gains much-needed upgrades with a 4K camera and better wifi plus new interesting AI features.The new

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Lost your crypto access code? Be wary, there‘s a scam for that too

ai, AI (Artificial Intelligence), Artificial Intelligence, banking, Business, Consumer affairs, Cryptocurrencies, E-commerce, Money, Scams, Technology, UK news

A niche type of fraud is lucrative enough for criminals to set up fake websites with dodgy software to harvest your dataAfter holding them for a few years, you have decided it is time to cash in your cryptocurrency holdings. The problem is, it is so long since you set up the digital wallet which

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