Retail industry

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What do you wish you could buy in vending machines?

The long-running series in which readers answer other readers’ questions commits the cash and presses the buttons on a vital consumer dilemmaRead this week’s replies: What is the true Breakfast of Champions?I’ve heard that in Germany you can buy sausages in vending machines. What should be sold in machines that isn’t offered at the moment? […]

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Alarm over launch of facial recognition in UK shops that instantly alerts police

Civil liberties groups say Facewatch system in stores such as Sainsbury’s and B&M is ‘dangerous escalation’Facial recognition technology in shops will soon alert police in real time to the presence of serious offenders, with civil liberties groups warning of a “dangerous escalation” towards surveillance and criminalisation in the retail sector.Facewatch, a facial recognition system used

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Ministers likely to support law change to allow delivery robots on England’s paths

Exclusive: Safety campaigners concerned about plan for widespread deployment on already crowded pavementsLarge numbers of autonomous delivery robots could be coming to towns and cities across England after ministers signalled they were likely to support a change in the law allowing their use, prompting concern from safety campaigners.Low-speed robots, which mainly deliver groceries or takeaway

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‘Poisoned’ AI: the ChatGPT shopping scams that lead to fake websites

Buyers are ripped off after assuming online stores were genuine because they are recommended by an AI toolYou want to buy a new bag and so you ask ChatGPT for help. You have always liked Russell & Bromley so you ask ChatGPT what is popular there at the moment.The artificial intelligence (AI) assistant gives you

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Amazon expands ultra-fast deliveries in UK and adds same-day fruit and veg

Deliveries in 30 minutes or less coming to Manchester and Birmingham and fresh groceries service to start in London Amazon is expanding fast-track deliveries in the UK, including adding fresh fruit and vegetables to same-day services, after closing its standalone grocery stores.The firm said it would expand Amazon Now, its ultra-fast delivery service that already

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Is Big Brother watching you shop? – podcast

From supermarkets to corner shops, live facial recognition could be coming to retailers near you. Jessica Murray on the AI systems increasingly used by the police and storesLive facial recognition is being hailed as a powerful new frontier in the fight against crime, not only by police but by private companies too. Retailers from supermarkets

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GameStop’s $55.5bn bid for eBay rejected as ‘neither credible nor attractive’

Online marketplace takes into account uncertainty around US video games retailer’s financing proposalBusiness live – latest updatesThe board of eBay has rejected the US video games retailer GameStop’s surprise $55.5bn bid (£41bn) for the online marketplace, describing the proposal as “neither credible nor attractive”.Earlier this month, GameStop made an unsolicited bid for eBay, publishing a

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Retailers want ‘delightfully human’ AI to do your shopping, but will the chatbots go rogue?

Plans for agentic shopping assistants are under way at Australia’s major companies. Guardian Australia tested the technology after a string of mishapsGet our breaking news email, free app or daily news podcastMajor retailers say it won’t be long before sophisticated AI “assistants” plan your meals, organise your parties and do your shopping.But companies, many that

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Retailers in UK plan to cut staff hours and jobs amid rising employment costs

BRC survey finds finance bosses expect technology to improve productivity, with 69% pessimistic about the economyUK retailers are planning to cut staff hours and jobs amid rising employment costs and pessimism about the economy.Almost two-thirds (61%) of finance bosses at retail companies said they planned to reduce working hours or cut overtime, according to the

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Urban Outfitters, Dreams and Royal Parks cafes criticised for use of gig economy app

TUC urges ministers to bring forward changes to protect workers amid concerns over apps such as TemperThe fashion retailer Urban Outfitters, the bed specialist Dreams and the operator of several Royal Parks cafes have been criticised for the use of the gig economy app Temper to take on staff – some of whom can end

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