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What’s next for customer engagement

agentic ai, ai, AI (Artificial Intelligence), AI Agents, Artificial Intelligence, customer data platform, customer engagement, engagement model, Generative AI, Personalization, SAS Customer Intelligence 360, Speed and Agility

Customer engagement is entering a new era that’s evolving very quickly. And it’s not defined by more messages or channels – it centers on intelligence, autonomy and trust. As organizations rethink how they connect with customers, a new model is emerging: engagement that predicts, learns and acts with purpose. In […] The post What’s next […]

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IA – Inovação ao serviço da conformidade

Advanced Analytics, ai, AI (Artificial Intelligence), Artificial Intelligence, Customer Analytics, Data Management, decision-making, Fraud, public sector, SAS Viya, Speed and Agility, 全般

Em Portugal, tem-se registado um aumento do uso de tecnologias de Machine Learning e IA no contexto da atividade de compliance, especialmente em setores regulados como a banca. São, na verdade, inegáveis as mais-valias que este tipo de ferramentas traz, desde a automatização de processos de controlo interno, a maior rapidez e eficiência […] The post IA –

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