insurance trends

Auto Added by WPeMatico

The business of making decisions

Settling a claim. Underwriting a policy. Serving a customer. Every step in insurance is a decision and every decision shapes trust. From quote to claim, insurers operate in a continuous loop of high-stakes choices. These are the moments that determine whether customers feel protected or exposed. That pressure is only […] The post The business

The business of making decisions Read More »

Valuable customers? Insurers toe the line with agentic AI

Agentic AI has been heralded as a top tool for efficiently orchestrating customer engagement activities at insurance companies. It can: Automate repeatable, rule-based processes that affect customer experience (think claims processing and customer onboarding). Rapidly retrieve disparate data, analyze risks and recommend decisions. Help lower operational costs while keeping humans […] The post Valuable customers?

Valuable customers? Insurers toe the line with agentic AI Read More »

The hunt for (Reddit) data is over

A nagging question remains after asking, “What’s next after zero-click search?” How do frontier models – like OpenAI’s o3 series or Google’s Gemini 3 – learn? Garbage in, garbage out Large language models (LLMs) learn from massive amounts of text data, including billions of words, public information, and, you guessed it, […] The post The hunt

The hunt for (Reddit) data is over Read More »