Customer Service

Auto Added by WPeMatico

Banner for AI & Big Data Expo by TechEx events.

McDonald’s tests Google-backed AI drive-thru ordering system

McDonald’s is testing a new AI system that can take drive-thru orders and support restaurant operations. The system, called ArchIQ and nicknamed “Archy,” was introduced during the company’s Worldwide convention, according to Restaurant Business. It is being tested at five McDonald’s locations in the United States, though the company has not named the restaurants involved. […]

McDonald’s tests Google-backed AI drive-thru ordering system Read More »

RingCentral adds Shopify, Calendly, and WhatsApp to AI Receptionist

RingCentral has expanded its AI Receptionist product with new links to Shopify, Calendly and WhatsApp, as the communications software company tries to push the product beyond basic call answering and into more routine customer service tasks. The company said AI Receptionist, known as AIR, can now handle some order enquiries through Shopify, arrange appointments through

RingCentral adds Shopify, Calendly, and WhatsApp to AI Receptionist Read More »

Unbabel’s Latest Releases – Q1 2025

Innovation never stops at Unbabel, and we’re thrilled to share our latest product enhancements designed to make your multilingual communication more powerful, efficient, and cost-effective. This quarter’s releases focus on expanding language capabilities, improving translator tools, and giving you greater control over your projects. Let’s dive into what’s new! New TowerLLM Versions: More Languages, Better

Unbabel’s Latest Releases – Q1 2025 Read More »

Unbabel’s Latest Releases – Q3 2024

At Unbabel, we’re always working to improve the way our customers manage their global communications. This quarter, we launched several new features designed to enhance translation quality, streamline workflows, and boost security. Whether you’re a long-time customer or just getting started, these updates will help you achieve more with less effort. Quality Estimation in Polyglot

Unbabel’s Latest Releases – Q3 2024 Read More »

Unbabel’s Latest Releases – Q2 2024 Product Highlights

Committed to enhancing our customers’ translation and localization experience, Unbabel has recently introduced several new features aimed at delivering superior translation quality, improving efficiency, and providing more granular control. Let’s take a closer look at our latest product releases: Superior Translation Quality with TowerLLM Unbabel customers can now experience unparalleled translation quality with TowerLLM, our

Unbabel’s Latest Releases – Q2 2024 Product Highlights Read More »

What’s New at Unbabel – A Recap of Recent Launches

In our commitment to breaking language barriers, Unbabel continues to lead the way in translation and localization technologies. We have recently launched a series of new features designed to enhance efficiency, ensure cultural relevance, and provide deeper insights for businesses around the globe.  Let’s take a look at our recent releases: Streamlining translation projects The

What’s New at Unbabel – A Recap of Recent Launches Read More »

Physical AI adoption boosts customer service ROI

The adoption of physical AI drives ROI in frontline customer service by merging digital intelligence with human-like physical interaction. As businesses navigate shrinking labour pools, they are finding that simply automating routine workflows is no longer enough. A new partnership between KDDI and AVITA demonstrates how companies can address complex operational gaps through humanoid deployment.

Physical AI adoption boosts customer service ROI Read More »

Cold snap highlight’s airlines’ proactive use of AI

The severe weather experienced at present in the US has placed significant strain on the airline industry in the country, with knock-on effects of changes to schedules and routes affecting the rest of the world. It’s at times like this that companies have to respond to queries from customers at a much greater rate than

Cold snap highlight’s airlines’ proactive use of AI Read More »

Brian Schiff and Sam Krut, co-founders of Flip. [Courtesy photo]

Flip Raises $20M Series A For Its Verticalized Approach To AI-Based Customer Service

Flip, a startup that claims to offer an Amazon Alexa-like voice AI experience for businesses, has raised $20 million in a Series A funding round, it tells Crunchbase News exclusively. CEO Brian Schiff and CRO Sam Krut met a decade ago in college and began building different ventures together. After a few pivots, they raised

Flip Raises $20M Series A For Its Verticalized Approach To AI-Based Customer Service Read More »

Unbabel’s Latest Releases – Q1 2025

Innovation never stops at Unbabel, and we’re thrilled to share our latest product enhancements designed to make your multilingual communication more powerful, efficient, and cost-effective. This quarter’s releases focus on expanding language capabilities, improving translator tools, and giving you greater control over your projects. Let’s dive into what’s new! New TowerLLM Versions: More Languages, Better

Unbabel’s Latest Releases – Q1 2025 Read More »