Stop relying on chatbots for customer care, UK service providers urged

ai, AI (Artificial Intelligence), Artificial Intelligence, banking, chatbots, Consumer affairs, Internet, phones & broadband, Mobile phones, Technology, Utilities

Citizens Advice says providers of services such as energy, banking, phone and internet should guarantee the ‘right to talk to a human’Stop relying on AI chatbots for customer care and guarantee the “right to talk to a human”, Citizens Advice has urged essential service providers, as research found they wasted time, caused stress and delayed […]

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