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Insurers pivot AI strategy toward core risk underwriting

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AI investments by insurers are now expected to generate tangible business value beyond mere efficiency. According to findings in the 2026 Evident AI Index, insurers are now embedding AI technologies into workflows that directly influence underwriting discipline and capital allocation. Christian Preece, Insurance Director at Evident, says: “For years, insurers have competed on AI ambition, […]

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Aviva deploys AI to stop £230M in sophisticated insurance fraud

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Aviva has uncovered a record £230 million in insurance fraud claims and is using AI tools to counter the growing problem. The battleground has changed, and the culprits are also coming armed with a new generation of tools. We’re now in an environment where AI is being used not just to defend against fraud, but

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Aviva detects record £230m in bogus insurance claims as use of AI rises

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Insurer found 18,400 suspect claims last year with some scammers using AI to fake accident scenes and documentsBogus insurance claims worth more than £230m were detected by the insurance firm Aviva last year as scammers tried new tricks including using artificial intelligence to fake car accident scenes, documents and to exaggerate damage.The insurer identified more

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What is artificial intelligence and how is it applied in insurance?

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Why it matters: Discover how AI transforms insurance through smarter underwriting, faster claims, and sharper fraud detection. See the technologies, real examples, and what it means for you.

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For effective AI, insurance needs to get its data house in order

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A report from Autorek, a provider of AI solutions to the insurance industry has produced a report that describes operational drag in companies’ internal processes that not only affect overall efficiency but cause an impediment to the effective implementation of AI in insurance concerns. Insurance Operations & Financial Transformation 2026 [email wall] draws from a

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Insurance giant AIG deploys agentic AI with orchestration layer

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American International Group (AIG) has reported faster than expected gains from its use of generative AI, with implications for underwriting capacity, operating cost, and portfolio integration. The company’s recent disclosures at an Investor Day merit attention from AI decision-makers as they contain assertions about measurable throughput and workflow redesign. AIG has outlined potential benefits from

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How insurance leaders use agentic AI to cut operational costs

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Agentic AI offers insurance leaders a path to scalable efficiency as the sector confronts a tough digital transformation. Insurers hold deep data reserves and employ a workforce skilled in analytic decision-making. Despite these advantages, the industry has largely failed to advance beyond pilot programmes. Research suggests only seven percent of insurers have scaled these initiatives

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AI use surges at Travelers as call centre roles reduce

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Mid-January saw insurance company, Travelers, announce a new deal that empowers 10,000 engineers and data scientists with AI assistants. However, less than two weeks on, Travelers’ leadership explained that the company’s true competitive advantage lies in expertise, not AIs alone, believing this is what will drive longer-term profit growth. According to Travelers’ chief executive officer

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Insurers betting big on AI: Accenture

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New research from Accenture has discovered insurance executives are planning on increased investment into AI during 2026 despite a widening skills gap in insurance organisations. Surveying 3,650 C-suite leaders over 20 industries and 20 countries, the Pulse of Change poll revealed 90% of the 218 senior insurance executives intend to spend more on AI over

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