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Charles MacKinnon disagrees with the British Gas owner’s justification for cutting 1,300 jobsAccording to Centrica’s boss, Chris O’Shea, most people using British Gas prefer to talk to a chatbot rather than a person (Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed, 23 July).He says that 90% […]
No, Centrica, customers don’t prefer bots to humans | Letter Read More »
Chris O’Shea defends Centrica’s plans as it reports rise in retail profits despite falling customer numbersThe owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company’s staff as it prepares to cut 1,300 jobs from its call centres.Centrica, the supplier’s FTSE 100 owner, plans
SenseTime has launched the Galaxy Project, teaming with nearly 20 partners to scale domestic AI chip infrastructure in China. In a keynote titled ‘Intelligent Transformation and Symbiosis,’ Yang Fan – the company’s co-founder and president of its Large Device Business Group – laid out what SenseTime describes as a closed loop connecting chip-level technology, ecosystem
SenseTime’s Galaxy Project targets domestic AI chip scale-up Read More »
From welfare and defence spending to cost of living and geopolitics, we the look at issues leftover from Keir StarmerUK politics live – latest updatesAndy Burnham is expected to become prime minister in less than two weeks, and has promised to significantly change Labour’s agenda and deliver better for all parts of the UK.But he
The bulging in-tray of challenges Andy Burnham faces upon entering No 10 Read More »
Shell will use agents from C3 AI to shift from basic anomaly detection towards fully-automated predictive maintenance. The global energy giant is building on their current use of the C3 AI Reliability Suite, which already keeps tabs on more than 30,000 crucial pieces of equipment across upstream and downstream operations. Shell now intends to lean
How C3 AI agents will automate predictive maintenance for Shell Read More »
Standardising grid data through SAP S/4HANA allows E.ON to modernise infrastructure and execute AI deployments. The utility giant manages infrastructure across three distinct domains: energy grids, customer solutions, and energy infrastructure solutions. Maintaining operations across this scope requires continuous capital expenditure on IT hardware and software maintenance. Leadership initially questioned the business case supporting large-scale
How E.ON uses SAP S/4HANA to modernise the grid with AI Read More »
Heavy industry relies on people to inspect hazardous, dirty facilities. It’s expensive, and putting humans in these zones carries obvious safety risks. Swiss robot maker ANYbotics and software company SAP are trying to change that. ANYbotics’ four-legged autonomous robots will be connected straight into SAP’s backend enterprise resource planning software. Instead of treating a robot
SAP and ANYbotics drive industrial adoption of physical AI Read More »
Big Tech is set to agree to build its own power plants for data centers and shield consumers from rising electricity costs, but companies face daunting logistical obstacles to delivering on the pledge championed by President Donald Trump. At a White House event on Wednesday, executives from Amazon, Google, Meta, Microsoft, xAI, Oracle, and OpenAI
Are consumers doomed to pay more for electricity due to data center buildouts? Read More »
O setor de utilities, incluindo energia elétrica, água e gás, está passando por uma profunda transformação digital. Esse movimento é impulsionado por mudanças regulatórias, descentralização da geração de energia, crescimento do Mercado Livre, pressões ambientais (ESG) e a necessidade de maior eficiência operacional. Nesse contexto, a IA no setor de […] The post IA no
IA no setor de Utilities: eficiência, previsão e disrupção Read More »
Arm Holdings has positioned itself at the centre of AI transformation. In a wide-ranging podcast interview, Vince Jesaitis, head of global government affairs at Arm, offered enterprise decision-makers look into the company’s international strategy, the evolution of AI as the company sees it, and what lies ahead for the industry. From cloud to edge Arm
