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National Grid to site biggest substation on Teesside, near planned AI datacentre

ai, AI (Artificial Intelligence), Artificial Intelligence, Business, Datacentres - UK, Energy industry, infrastructure, National Grid, North of England, Technology, UK news, Utilities

New electricity generating capacity would enable north-east to attract investment for major datacentre projectsNational Grid has taken a step towards building Britain’s biggest electricity substation on Teesside, which could supply power to a vast neighbouring datacentre as the UK races to expand its AI infrastructure.Last week the company agreed to purchase 29.5 hectares (73 acres)

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Stop relying on chatbots for customer care, UK service providers urged

ai, AI (Artificial Intelligence), Artificial Intelligence, banking, chatbots, Consumer affairs, Internet, phones & broadband, Mobile phones, Technology, Utilities

Citizens Advice says providers of services such as energy, banking, phone and internet should guarantee the ‘right to talk to a human’Stop relying on AI chatbots for customer care and guarantee the “right to talk to a human”, Citizens Advice has urged essential service providers, as research found they wasted time, caused stress and delayed

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MIT AI forecasts extreme weather without historical data

ai, AI (Artificial Intelligence), AI in Action, Artificial Intelligence, Data Engineering & MLOps, Deep Dives, disaster planning, Environment & Sustainability, Featured News, flood prediction, Government & Public Sector AI, infrastructure, Machine Learning, MIT, predictive modelling, risk assessment, Utilities, weather forecasting

MIT engineers have built an AI tool that forecasts extreme weather without training on historical disaster data. Kai Chang, a mechanical engineering graduate student, and Professor Themis Sapsis developed the tool. It produces maps of events that have not appeared in a region’s historical record but remain statistically-possible. Each map also carries estimates of the

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No, Centrica, customers don’t prefer bots to humans | Letter

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Charles MacKinnon disagrees with the British Gas owner’s justification for cutting 1,300 jobsAccording to Centrica’s boss, Chris O’Shea, most people using British Gas prefer to talk to a chatbot rather than a person (Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed, 23 July).He says that 90%

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‘Customers prefer AI chatbots to humans’ says British Gas boss as 1,300 call centre staff axed

ai, AI (Artificial Intelligence), Artificial Intelligence, Business, Centrica, chatbots, Consumer affairs, Energy bills, Household bills, Money, Technology, UK news, Utilities

Chris O’Shea defends Centrica’s plans as it reports rise in retail profits despite falling customer numbersThe owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company’s staff as it prepares to cut 1,300 jobs from its call centres.Centrica, the supplier’s FTSE 100 owner, plans

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SenseTime’s Galaxy Project targets domestic AI chip scale-up

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SenseTime has launched the Galaxy Project, teaming with nearly 20 partners to scale domestic AI chip infrastructure in China. In a keynote titled ‘Intelligent Transformation and Symbiosis,’ Yang Fan – the company’s co-founder and president of its Large Device Business Group – laid out what SenseTime describes as a closed loop connecting chip-level technology, ecosystem

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The bulging in-tray of challenges Andy Burnham faces upon entering No 10

ai, AI (Artificial Intelligence), Andy Burnham, Artificial Intelligence, Defence policy, Devolution, Energy industry, European Union, Foreign policy, Immigration and asylum, Labour, Middle East and north Africa, Nationalisation, Oil and gas companies, Politics, Tax and spending, UK news, Utilities, Welfare

From welfare and defence spending to cost of living and geopolitics, we the look at issues leftover from Keir StarmerUK politics live – latest updatesAndy Burnham is expected to become prime minister in less than two weeks, and has promised to significantly change Labour’s agenda and deliver better for all parts of the UK.But he

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How C3 AI agents will automate predictive maintenance for Shell

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Shell will use agents from C3 AI to shift from basic anomaly detection towards fully-automated predictive maintenance. The global energy giant is building on their current use of the C3 AI Reliability Suite, which already keeps tabs on more than 30,000 crucial pieces of equipment across upstream and downstream operations. Shell now intends to lean

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How E.ON uses SAP S/4HANA to modernise the grid with AI

ai, AI (Artificial Intelligence), AI Business Strategy, AI in Action, Artificial Intelligence, Data Engineering & MLOps, Deep Dives, Energy, enterprise, Environment & Sustainability, Featured News, Features, governance, Governance, Regulation & Policy, Inside AI, predictive maintenance, sap, strategy, Sustainability, Utilities

Standardising grid data through SAP S/4HANA allows E.ON to modernise infrastructure and execute AI deployments. The utility giant manages infrastructure across three distinct domains: energy grids, customer solutions, and energy infrastructure solutions. Maintaining operations across this scope requires continuous capital expenditure on IT hardware and software maintenance. Leadership initially questioned the business case supporting large-scale

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SAP and ANYbotics drive industrial adoption of physical AI

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Heavy industry relies on people to inspect hazardous, dirty facilities. It’s expensive, and putting humans in these zones carries obvious safety risks. Swiss robot maker ANYbotics and software company SAP are trying to change that. ANYbotics’ four-legged autonomous robots will be connected straight into SAP’s backend enterprise resource planning software. Instead of treating a robot

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