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‘Customers prefer AI chatbots to humans’ says British Gas boss as 1,300 call centre staff axed

Chris O’Shea defends Centrica’s plans as it reports rise in retail profits despite falling customer numbersThe owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company’s staff as it prepares to cut 1,300 jobs from its call centres.Centrica, the supplier’s FTSE 100 owner, plans

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EU fines Google €890m for competition breaches over search and apps

Firm told to treat third-party services that appear in its results in ‘fair and non-discriminatory manner’Google has been fined a total of €890m (£760m) by the EU for breaches of online competition laws by its search and app store services.The European Commission, the EU’s executive arm, said Google had broken the Digital Markets Act by

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Tesla’s profits slide despite growing revenue as it pivots to robotics and AI

Shares in Elon Musk company fall more 3% in after-hours trading, as earnings per share miss Wall Street expectationsTesla reported its second-quarter earnings on Wednesday, disclosing far lower profits than expected. The company’s already beleaguered stock, which had fallen about 14% this year to date, dipped further following the earnings report.Elon Musk’s automaker, once the

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Google reports 12th consecutive quarter of strong revenue gains

Better-than-expected results come despite delays in release of powerful AI model Gemini ProGoogle’s parent company, Alphabet, reported double-digit revenue growth for its second-quarter earnings on Wednesday. This is the tech giant’s 12th consecutive quarter of massive revenue gains.The better-than-expected results come as investors evaluate how Alphabet’s huge spending on AI has affected its bottom line

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Harry Potter publisher to receive millions in Anthropic copyright settlement

Bloomsbury has 14,087 titles listed within settlement between AI startup and authors over use of protected workThe publisher of Harry Potter has received a multimillion-pound payout as a beneficiary of a $1.5bn copyright settlement between AI startup Anthropic and thousands of authors over the use of their protected work to power chatbots.Bloomsbury, which is home

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OpenAI says its models went rogue and hacked startup in ‘unprecedented incident’

Firm behind ChatGPT reveals autonomous agent powered by its tech chose to attack Hugging Face database by itselfOpenAI has revealed an autonomous AI agent powered by its technology went rogue during a test, accessed the open web and hacked a prominent startup by itself in an “unprecedented incident”.The company behind ChatGPT said Hugging Face had

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