No, Centrica, customers don’t prefer bots to humans | Letter
Charles MacKinnon disagrees with the British Gas owner’s justification for cutting 1,300 jobsAccording to Centrica’s boss, Chris O’Shea, most people using British Gas prefer to talk to a chatbot rather than a person (Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed, 23 July).He says that 90% […]
No, Centrica, customers don’t prefer bots to humans | Letter Read More »
