customer support

Auto Added by WPeMatico

Modernizing attendance ticketing in SAS Viya using SAS Agentic AI Accelerator

agentic ai, ai, AI (Artificial Intelligence), AI Governance, Artificial Intelligence, customer support, intelligent decisioning, Retrieval-augmented generation, SAS Agentic AI Accelerator, SAS Viya, ticket automation, Uncategorized

Learn how the SAS Agentic AI Accelerator and SAS Viya can be used to build a governed, multi-agent support-ticket solution that combines text analytics, RAG, LLMs, business rules, and human oversight to improve resolution speed, accuracy, and operational efficiency. The post Modernizing attendance ticketing in SAS Viya using SAS Agentic AI Accelerator appeared first on […]

Modernizing attendance ticketing in SAS Viya using SAS Agentic AI Accelerator Read More »

Banner for AI & Big Data Expo by TechEx events.

Meta Business Agent drives AI-powered conversational commerce

ai, AI (Artificial Intelligence), AI Business Strategy, AI in Action, AI Market Trends, Artificial Intelligence, automation, crm, Customer Experience, customer support, E-commerce, Featured News, Features, How It Works, Inside AI, Marketing, Marketing AI, Meta, Natural Language Processing (NLP), Retail, Retail & Logistics AI, sales, Service Industry AI, strategy, Trust, Bias & Fairness, World of Work

Meta has launched Business Agent to automate conversational commerce workflows directly inside its messaging applications. The software allows global retail brands to execute transactions and field support tickets without human intervention. Deploying this architecture places agentic AI directly at the core of social commerce. Meta integrated these workflows natively into Instagram, Messenger, and soon WhatsApp.

Meta Business Agent drives AI-powered conversational commerce Read More »