CEO Interviews

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Vasili Triant — Why AI Is Replacing CRM Layers, Not Enterprise Systems

ai, AI (Artificial Intelligence), AI Infrastructure, Artificial Intelligence, CEO Interviews, Customer Experience, Enterprise AI, Executive Interviews, Interviews

Executive Summary. Vasili Triant explains why AI is not replacing enterprise systems but eliminating redundant CRM layers as the stack shifts toward real-time orchestration and unified agent workflows. Enterprise customer experience is entering a structural transition as AI moves from front-end automation to real-time orchestration across systems. The question is no longer whether AI will […]

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France Hoang — Building Governable AI Systems for Universities

ai, AI (Artificial Intelligence), AI Infrastructure, Artificial Intelligence, CEO Interviews, Executive Interviews, governance, Interviews

Executive Summary. France Hoang argues that AI in education must evolve from isolated tools into governed, collaborative infrastructure that institutions can oversee, audit, and align with learning outcomes. As AI becomes embedded in higher education, institutions face a fundamental shift from adopting tools to operating AI as core infrastructure. The challenge is no longer access

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Jeff Fettes — Why Most CX AI Pilots Fail at Scale

ai, AI (Artificial Intelligence), Artificial Intelligence, automation, CEO Interviews, Customer Experience, Enterprise AI, Executive Interviews

Executive Summary. Jeff Fettes argues that the real challenge in customer experience AI is not building smarter models but defining clear operational boundaries for what AI agents are allowed to do. Customer experience operations are emerging as a proving ground for enterprise AI. Yet many initiatives stall when pilot projects meet the complexity of real-world

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Glen Tullman — Consumer-Directed Care and the Rise of AI-Powered WayFinding in Healthcare

ai, AI (Artificial Intelligence), Artificial Intelligence, CEO Interviews, Enterprise AI, Featured, Healthcare

Executive Summary. As healthcare grows more fragmented and costly, Transcarent CEO Glen Tullman explains why consumer-directed platforms powered by generative AI are emerging as the next structural shift. He outlines how WayFinding moves from search to agentic action, why aligned incentives matter more than added features, and how responsible automation must keep clinicians firmly in

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Casey Hite — Engineering Predictable Access in AI-Driven Healthcare Operations

ai, AI (Artificial Intelligence), Artificial Intelligence, CEO Interviews, Enterprise AI, Featured, Healthcare, Interviews

Executive Summary. Casey Hite explains how fragmented insurance workflows are becoming the proving ground for AI in healthcare operations, and why real-time validation, disciplined automation, and governance-first design are essential to improving patient access without eroding trust. As healthcare organizations scale, administrative complexity around insurance verification, approvals, and documentation continues to act as a hidden

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Joey Gilkey — Rebuilding Outbound Sales Around Phone Intent and Predictive Precision

ai, AI (Artificial Intelligence), Artificial Intelligence, CEO Interviews, digital transformation, Executive Interviews, Revenue Operations

Executive Summary. TitanX Founder and CEO Joey Gilkey explains why sales organizations are shifting from activity-based outreach to intent-driven precision. He outlines how Phone Intent infrastructure, AI-powered behavioral signals, and channel restructuring are redefining SDR productivity, connect economics, and the future division of labor between automation and human sellers. As outbound channels saturate and connect

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Jim Wetekamp — Connected Risk Intelligence for the AI Enterprise

ai, AI (Artificial Intelligence), Artificial Intelligence, CEO Interviews, Compliance, Enterprise AI, Executive Interviews, Featured, governance

Executive Summary. As risk becomes faster and more interconnected, traditional periodic review models are breaking down. In this conversation, Riskonnect CEO Jim Wetekamp explains why enterprise risk management is emerging as a key proving ground for AI, and how integrated data, agent-based workflows, and governance-first design are shifting organizations from retrospective reporting to continuous risk

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Baran Ozkan — Building the Operating System for Financial Crime Compliance

ai, AI (Artificial Intelligence), Artificial Intelligence, CEO Interviews, Compliance, Enterprise AI, Executive Interviews, governance, Interviews

Executive Summary. Baran Ozkan explains how AI-native systems, false-positive reduction, and workflow clarity are redefining how institutions scale regulated operations without losing audit defensibility. Financial crime compliance is moving from rule-heavy oversight to operational infrastructure. As fintech and banking systems scale in complexity, institutions are being forced to rethink how monitoring, investigations, and audit readiness

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Omri Kohl, CEO & Co-Founder of Pyramid Analytics — AI’s Impact on Data Analytics, Decision Intelligence, Citizen Analysts, ROI, Scaling AI, and Emerging Trends

Artificial Intelligence, CEO Interviews, Interviews, Tech

In this interview, we speak with Omri Kohl, CEO and Co-Founder of Pyramid Analytics, a company shaping the future of enterprise decision intelligence. Omri discusses why AI alone can’t fix fragmented analytics environments, what the rise of citizen analysts means for governance, and how unified semantic layers will define the next era of data-driven organizations.

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