False testimonials are prohibited under Australian consumer law, writes policy professional Kat George, but they are also very hard to policeRead more Australian customer service questionsWhile looking at the website for NannyLane Australia, which bills itself as “the Uber for Nannies”, I noticed some glowing testimonials apparently written by happy parents who’d used their services. But a simple reverse Google image search of “James & Emily T” from Sydney led me to a stock image of a couple, and I’m wondering if these reviews are genuine. In Australia, are businesses allowed to use fake images or testimonials from customers?– Jade, Sydney Continue reading…
