Consumer affairs

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I risk losing my livelihood because Nissan failed to repair my car

I’m a self-employed driving instructor and I’m running out of cash to hire a replacement dual-control vehicleMy livelihood as a self-employed driving instructor is under threat owing to Nissan’s failure to repair my leased dual-control car.It has been off the road awaiting a spare part for three months, and I’ve now been told it will […]

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‘Customers prefer AI chatbots to humans’ says British Gas boss as 1,300 call centre staff axed

Chris O’Shea defends Centrica’s plans as it reports rise in retail profits despite falling customer numbersThe owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company’s staff as it prepares to cut 1,300 jobs from its call centres.Centrica, the supplier’s FTSE 100 owner, plans

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‘We noticed a login from a new device’: the message from fraudsters targeting your X account

They are out to steal your password to commit further fraud such as crypto scams or phishing attacksYou have had an X account for years, since it was known as Twitter. When an email arrives about a new login from a location nowhere near where you live, alarm bells begin to ring.“We noticed a login

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‘A very good clone’: news stories faked to lure victims to scam investment sites

Fraudsters create false articles that appear to be from publishers such as the Guardian to share on social mediaThe Guardian article looks interesting. It says the billionaire Jim Ratcliffe has stormed out of a BBC interview after presenter Laura Kuenssberg revealed details of his personal financial affairs – and now the episode has been removed

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Boost City regulator’s powers to help protect UK consumers from AI, says watchdog

FCA’s review into how tech will reshape financial services warns about amplified risks of cyber-crime and fraudBusiness live – latest updatesMinisters have been urged to toughen the City regulator’s powers to protect consumers against the potential risks of AI, according to a landmark review.The Financial Conduct Authority’s (FCA) Mills review, which looked at how AI

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Ring Video Doorbell Pro review: night and day better with new 4K camera

Camera, wifi and design updates bring welcome upgrades to Ring’s top model in wired or battery flavourRing’s recent revamp of its popular video doorbells with a more modern design is led by the top-of-the-line Video Doorbell Pro 3, which gains much-needed upgrades with a 4K camera and better wifi plus new interesting AI features.The new

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Lost your crypto access code? Be wary, there‘s a scam for that too

A niche type of fraud is lucrative enough for criminals to set up fake websites with dodgy software to harvest your dataAfter holding them for a few years, you have decided it is time to cash in your cryptocurrency holdings. The problem is, it is so long since you set up the digital wallet which

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Brands using AI-generated influencers to promote products on social media

Investigation finds AI content that purports to show genuine customers, prompting calls for greater transparencyBrands promoting their products online are quietly deploying AI-generated influencers on social media, an investigation has found, prompting calls for greater transparency.The findings suggest companies are increasingly turning to AI-generated content that purports to show genuine customer experiences while giving no

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How do people in the US describe customer service in 2026? ‘Debilitating, depressing, enraging. Ugh’

We asked people in the US about their customer service battles and hundreds responded on the financial and emotional costsGuardian readers from across the US wrote in to tell us about their battles with big companies, and the time, expense and emotional toll exacted by businesses they say are prioritizing the bottom line over all

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On the trail of the dotcom queen: how Julie Meyer left a pattern of unpaid bills, missing funds and broken dreams in her wake

Investigation: The entrepreneur was once the toast of London’s tech scene, a ‘global leader of tomorrow’ who starred on Dragons’ Den and promised untold riches for the startups she championed. But people she worked with in the last decade, from Malta to Switzerland, describe a very different realityJulie Meyer is sitting in a starkly lit attic,

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