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Meta Business Agent drives AI-powered conversational commerce

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Meta has launched Business Agent to automate conversational commerce workflows directly inside its messaging applications. The software allows global retail brands to execute transactions and field support tickets without human intervention. Deploying this architecture places agentic AI directly at the core of social commerce. Meta integrated these workflows natively into Instagram, Messenger, and soon WhatsApp. […]

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Amazon brings AI shopping assistant to retailers with Kate Spade

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Amazon is offering its AI shopping technology to other retailers through a new Agentic Shopping Assistant built on AWS, with Kate Spade among the first brands to use it. The service allows retailers to build AI shopping assistants for their own websites and apps. Amazon said each deployment can be customised to a retailer’s catalogue,

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How E.ON uses SAP S/4HANA to modernise the grid with AI

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Standardising grid data through SAP S/4HANA allows E.ON to modernise infrastructure and execute AI deployments. The utility giant manages infrastructure across three distinct domains: energy grids, customer solutions, and energy infrastructure solutions. Maintaining operations across this scope requires continuous capital expenditure on IT hardware and software maintenance. Leadership initially questioned the business case supporting large-scale

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Anthropic IPO filing marks AI maturing into enterprise utility

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Anthropic’s IPO filing marks the maturation of generative AI from a research-heavy venture phase into a stabilised enterprise utility. Model developers operating in private markets have prioritised rapid iteration and maximum compute performance over predictable billing cycles. Taking a foundational provider public aligns those engineering goals with standard corporate procurement, introducing structured release schedules and

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Scaling safe enterprise AI with OpenAI governance frameworks

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OpenAI’s latest governance frameworks offer enterprise leaders a structured blueprint for scaling safe and compliant AI deployments globally. The adoption of large language models has steadily progressed towards requiring sustainable, commercial-grade architecture. OpenAI has released its Frontier Governance Framework (FGF), documenting how the organisation addresses systemic risk assessment and mitigation. The framework maps directly to

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Google Pay preps for AI agents with Universal Commerce Protocol

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Google Pay is overhauling its payment infrastructure for an impending wave of transactions from AI agents. The latest updates introduce the Universal Commerce Protocol and a new server architecture, positioning Google Pay as a central clearinghouse for purchases executed by autonomous agents rather than human users. AI agents – designed to perform tasks like booking

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Google folds Display Ads into AI-first Demand Gen platform

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Google is folding Display Ads into its AI-powered Demand Gen platform, marking the end of a long-standing digital advertising model. The Google Display Network (GDN) has been a staple of the open internet for almost twenty years. Marketers previously relied on its predictable framework to target placements, bid on audiences, and A/B test static creative

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Amazon launches Alexa for Shopping as Rufus moves behind the scenes

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Amazon has introduced Alexa for Shopping, combining its Rufus shopping chatbot with Alexa+ across its app, website, and Echo Show devices. The assistant can answer product questions, compare items, track prices, and support shopping reminders. It can also handle scheduled shopping actions and eligible automated purchases. The company said Alexa for Shopping combines Rufus’ product

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JBS Dev: On imperfect data and the AI last mile – from model capability to cost sustainability

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Joe Rose, president at strategic technology provider JBS Dev, wants to cut through one of the myths of working with generative and agentic AI systems. “It’s a common misconception that your data has to be perfect before you do any of these types of workloads,” he explains. As a recent article in AI Fieldbook outlines,

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Bain sees US$100 billion SaaS market in agentic AI automation

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Bain & Company has estimated a US$100 billion market in the US for SaaS companies using agentic AI. The firm said the market is tied to automating coordination work in enterprise systems. The estimate comes from the second report in Bain’s five-part series on the software industry in the age of AI. The report examines

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