Tutorials

In this tutorial, we build an advanced Griptape-based customer support automation system that combines deterministic tooling with agentic reasoning to process real-world support tickets end-to-end. We design custom tools to sanitize sensitive information, categorize issues, assign priorities with clear SLA targets, and generate structured escalation payloads, all before involving the language model. We then use […]

In this tutorial, we build a production-ready agentic workflow that prioritizes reliability over best-effort generation by enforcing strict, typed outputs at every step. We use PydanticAI to define clear response schemas, wire in tools via dependency injection, and ensure the agent can safely interact with external systems, such as a database, without breaking execution. By