Service Industry AI

Auto Added by WPeMatico

Physical AI adoption boosts customer service ROI

ai, AI (Artificial Intelligence), AI and Us, AI Business Strategy, AI in Action, Artificial Intelligence, avita, Customer Service, Human-AI Relationships, Inside AI, kddi, physical ai, Retail, Retail & Logistics AI, Robotics, Service Industry AI, workforce

The adoption of physical AI drives ROI in frontline customer service by merging digital intelligence with human-like physical interaction. As businesses navigate shrinking labour pools, they are finding that simply automating routine workflows is no longer enough. A new partnership between KDDI and AVITA demonstrates how companies can address complex operational gaps through humanoid deployment. […]

Physical AI adoption boosts customer service ROI Read More »

Hitachi bets on industrial expertise to win the physical AI race

ai, AI (Artificial Intelligence), AI in Action, Artificial Intelligence, Features, How It Works, Inside AI, Interviews, Manufacturing & Engineering AI, physical ai, Service Industry AI

Physical AI–the branch of artificial intelligence that controls robots and industrial machinery in the real world–has a hierarchy problem. At the top, OpenAI and Google are scaling multimodal foundation models. In the middle, Nvidia is building the platforms and tools for physical AI development.  And then there is a third camp: industrial manufacturers like Hitachi

Hitachi bets on industrial expertise to win the physical AI race Read More »

SS&C Blue Prism: On the journey from RPA to agentic automation

ai, AI (Artificial Intelligence), Artificial Intelligence, Service Industry AI, TechEx Events

For organizations who are still wedded to the rules and structures of robotic process automation (RPA), then considering agentic AI as the next step for automation may be faintly terrifying. SS&C Blue Prism, however, is here to help, taking customers on the journey from RPA to agentic automation at a pace with which they’re comfortable.

SS&C Blue Prism: On the journey from RPA to agentic automation Read More »

AI use surges at Travelers as call centre roles reduce

ai, AI (Artificial Intelligence), AI Business Strategy, Artificial Intelligence, contact centres, Customer Experience, Fintech, Insurance, Service Industry AI, World of Work

Mid-January saw insurance company, Travelers, announce a new deal that empowers 10,000 engineers and data scientists with AI assistants. However, less than two weeks on, Travelers’ leadership explained that the company’s true competitive advantage lies in expertise, not AIs alone, believing this is what will drive longer-term profit growth. According to Travelers’ chief executive officer

AI use surges at Travelers as call centre roles reduce Read More »

Cold snap highlight’s airlines’ proactive use of AI

ai, AI (Artificial Intelligence), AI Business Strategy, ai in the cloud, Airline industry, airports, Artificial Intelligence, Customer Service, partnerships, Service Industry AI

The severe weather experienced at present in the US has placed significant strain on the airline industry in the country, with knock-on effects of changes to schedules and routes affecting the rest of the world. It’s at times like this that companies have to respond to queries from customers at a much greater rate than

Cold snap highlight’s airlines’ proactive use of AI Read More »

Retailers examine options for on-AI retail

ai, AI (Artificial Intelligence), Artificial Intelligence, ChatGPT, Customer Experience, E-commerce, Gemini, OpenAI, Retail, Retail & Logistics AI, Service Industry AI

Big retailers are committing more heavily to agentic AI-led commerce, and accepting some loss of customer proximity and data control in the process. As reported by Retail Dive, the opening weeks of 2026 have seen Etsy, Target and Walmart push product ranges onto third-party AI platforms, forming new partnerships with Google’s Gemini and Microsoft’s Copilot,

Retailers examine options for on-AI retail Read More »

Grab brings robotics in-house to manage delivery costs

ai, AI (Artificial Intelligence), AI Mergers & Acquisitions, Artificial Intelligence, automation, data, platform, Robotics, Service Industry AI

Rising labour costs and tighter delivery margins are pushing large platform operators like Grab to look at automation. It’s moved to bring robotics capability in-house by its acquisition of Infermove. Grab operates at a scale where small efficiency gains can have out-sized effects. Its platform supports millions of deliveries in Southeast Asia, many of them

Grab brings robotics in-house to manage delivery costs Read More »

Arm and the future of AI at the edge

AI Hardware & Chips, arm, Artificial Intelligence, edge ai, Environment & Sustainability, iiot, IoT, low-power ai, Manufacturing & Engineering AI, Retail & Logistics AI, Service Industry AI, Utilities

Arm Holdings has positioned itself at the centre of AI transformation. In a wide-ranging podcast interview, Vince Jesaitis, head of global government affairs at Arm, offered enterprise decision-makers look into the company’s international strategy, the evolution of AI as the company sees it, and what lies ahead for the industry. From cloud to edge Arm

Arm and the future of AI at the edge Read More »

Tesco signs three-year AI deal centred on customer experience

ai, AI Business Strategy, AI in Action, Artificial Intelligence, data, data analysis, Featured, Features, Marketing AI, Retail, Retail & Logistics AI, Service Industry AI, uk, World of Work

For large retailers, the challenge with AI is no longer whether it can be useful, but how it fits into everyday work. A new three-year AI partnership by Tesco points to how one of the UK’s biggest supermarket groups is trying to answer that question. The agreement with French startup Mistral AI is less about

Tesco signs three-year AI deal centred on customer experience Read More »

50,000 Copilot licences for Indian service companies

AI Business Strategy, Artificial Intelligence, cognizant, consultancy, Deep Dives, infosys, Service Industry AI, service providers, tata, wipro

Cognizant, Tata Consultancy Services, Infosys, and Wipro have announced plans to deploy more than 200,000 Microsoft Copilot licenses in their enterprises – over 50,000 per company – in what Microsoft is calling a new benchmark for enterprise-scale adoption of generative AI. The companies involved are framing the move as the implementation of a default tool

50,000 Copilot licences for Indian service companies Read More »