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Metro Bank customer fights for £14,000 refund after AI-linked fraud

Lender was told money was being taken without authorisation, with cash used to buy credits for Claude chatbotA Metro Bank customer has told of his fight to get more than £14,000 back after its systems failed to stop a fraud involving the AI chatbot Claude.Zoli Rutter, a businessman from Sussex, had a total of £14,244 taken […]

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‘We didn’t feel safe’: Booking.com users face battle to get money back

From melted electric sockets to shabby alternatives, readers tell of dealings with platform when things go wrongJane Ripley* spent some time researching the best apartment to stay in for her family’s trip to Batumi in Georgia, eventually settling on one with an “exceptional” rating on Booking.com.But when the Ripleys arrived at 11pm on the first

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I risk losing my livelihood because Nissan failed to repair my car

I’m a self-employed driving instructor and I’m running out of cash to hire a replacement dual-control vehicleMy livelihood as a self-employed driving instructor is under threat owing to Nissan’s failure to repair my leased dual-control car.It has been off the road awaiting a spare part for three months, and I’ve now been told it will

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‘Customers prefer AI chatbots to humans’ says British Gas boss as 1,300 call centre staff axed

Chris O’Shea defends Centrica’s plans as it reports rise in retail profits despite falling customer numbersThe owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company’s staff as it prepares to cut 1,300 jobs from its call centres.Centrica, the supplier’s FTSE 100 owner, plans

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Social Darwinists to tech bros: tracing the long fight against equality in US

Historian Kim Phillips-Fein’s book Country of Lords looks back at the many men who have tried to fight against egalitarianism, from John Adams to Peter ThielThe historian Kim Phillips-Fein’s new book is published amid celebrations of the 250th anniversary of the declaration of independence and its truth “self-evident, that all men are created equal”. Country

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‘We noticed a login from a new device’: the message from fraudsters targeting your X account

They are out to steal your password to commit further fraud such as crypto scams or phishing attacksYou have had an X account for years, since it was known as Twitter. When an email arrives about a new login from a location nowhere near where you live, alarm bells begin to ring.“We noticed a login

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Trump made $1.4bn from crypto in one year. Is Justin Sun the man who helped him do it?

The entrepreneur is known in Washington as the financial power behind the president’s crypto fortune. How did Sun’s business love-in with the Trump family spiral into dueling lawsuits?The most infamous financial scandal in US presidential history – the 1920s Teapot Dome affair – involved then president Warren G Harding’s interior secretary, Albert Fall, taking roughly

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Drivers charging electric cars handed shock parking fines

EV owners were sent hefty PCNs but say some signs in private car parks fail to warn of fees to park and recharge carDoes refuelling your car class as parking? The answer appears to be yes if it’s an electric vehicle. Guardian Money has been contacted by several readers who were fined after charging their

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‘A very good clone’: news stories faked to lure victims to scam investment sites

Fraudsters create false articles that appear to be from publishers such as the Guardian to share on social mediaThe Guardian article looks interesting. It says the billionaire Jim Ratcliffe has stormed out of a BBC interview after presenter Laura Kuenssberg revealed details of his personal financial affairs – and now the episode has been removed

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Safe from AI: which jobs will help you thrive in the future?

Experts say there will still be opportunities ahead in everything from teaching to hotels and the lawEntering the world of work often brings some uncertainty, but now there is another question: how can I AI-proof my career?We asked people from across various industries what they think the impact of AI will be on careers, and

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