AI & ML

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Digital Mailroom — Echo reads, classifies, and routes every inbound email and attachment to the right desk and shipment

Introducing Agentic TMS: The TMS for Freight Forwarders and Customs Brokers

AI agents run the grunt work of every shipment; your team supervises and makes the decisions. The Problem Ask a freight forwarder what’s wrong with their tech stack and you’ll usually hear “too many tools.” That’s not actually where the day gets lost. Walk the floor of most forwarders and the real system in use

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Transforming Multilingual Order Management at Alumil: How PaperEntry AI Automated International P.O. Processing

This case study is published in collaboration with our partner Utilize, who led the implementation of this solution About Alumil Alumil stands as a market leader in the design and manufacturing of innovative aluminum systems used in windows, doors, and building facades. With operations spanning more than 30 countries and production facilities both in Greece

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VCF 9.1 Service Delivery: From Enterprise Intent to Operable Environments

TL;DR An enterprise request is not complete when compute and storage have been provisioned. Capacity, security, sovereignty, recovery, observability, and cost requirements must become an operable service with an owner. This article uses VCF 9.1, Dell resource pools, NSX controls, and Azure extensions to examine that translation from business intent to a versioned platform contract.

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Global Workspace Theory in AI: Coordinating Agent Intelligence

TL;DR Global Workspace Theory in AI offers a useful architectural lens: specialized components process information locally, selected information enters a limited shared workspace, and that information becomes available to other components. The strongest engineering analogy is a coordinated agent system, not simply a large language model with a long context window. For enterprise implementations, the

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VMware Cloud Foundation on Dell Infrastructure: Where Azure Arc Fits in the Hybrid Cloud Operating Model

TL;DR Hybrid cloud becomes difficult to operate when several platforms appear to own the same lifecycle, identity, or policy decision. Define the responsibilities of Dell infrastructure, VMware Cloud Foundation, NSX, and Azure services before connecting their workflows. The useful architecture is a federation of explicit operating boundaries with accountable owners, supported integration paths, and verifiable

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AI Feedback Loops: Cybernetics and Control Theory for Agents

TL;DR An AI agent is not dependable simply because it can reason, call tools, and retry. It needs a feedback architecture that connects an approved goal to trustworthy observations, bounded actions, outcome verification, and correction. Cybernetics and control theory provide the vocabulary for designing that architecture. The practical priorities are stable correction, sufficient visibility, appropriate

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VCF 9.1 Autonomous Operations: Telemetry, Policy, and Verified Recovery

TL;DR Bounded autonomous operations connects trustworthy telemetry to policy, scoped execution, and verified service outcomes. Start with approved, reversible workflows that have named owners, explicit limits, and tested fallback paths. In a VCF environment, coordinate observability, lifecycle, workload, security, and resilience responsibilities while preserving each system’s authority boundary. Progress from evidence collection to approval-gated remediation,

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