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Retail decisions often depend on weekly performance reports, but compiling those reports can take hours of manual work. Urban Outfitters Inc. (URBN) is testing a new approach by using agentic AI systems to generate those reports automatically, changing routine analysis from staff to software. The retailer runs brands like Urban Outfitters, Anthropologie, and Free People, […]
URBN tests agentic AI to automate retail reporting Read More »
FedEx is using AI to change how package tracking and returns work for large enterprise shippers. For companies moving high volumes of goods, tracking no longer ends when a package leaves the warehouse. Customers expect real-time updates, flexible delivery options, and returns that do not turn into support tickets or delays. That pressure is pushing
FedEx tests how far AI can go in tracking and returns management Read More »
Klarna aims to address the lack of interoperability between conversational AI agents and backend payment systems by backing Google’s Universal Commerce Protocol (UCP), an open standard designed to unify how AI agents discover products and execute transactions. The partnership, which also sees Klarna supporting Google’s Agent Payments Protocol (AP2), places the Swedish fintech firm among
Klarna backs Google UCP to power AI agent payments Read More »
The artificial intelligence industry’s pivot toward agentic AI—systems capable of autonomously executing multi-step tasks—has dominated technology discussions in recent months. But while Western firms focus on foundational models and cross-platform interoperability, China’s technology giants are racing to dominate through commerce integration, a strategic divergence that could reshape how enterprises deploy autonomous systems globally. Alibaba, Tencent
China’s hyperscalers bet billions on agentic AI as commerce becomes the new battleground Read More »
Big retailers are committing more heavily to agentic AI-led commerce, and accepting some loss of customer proximity and data control in the process. As reported by Retail Dive, the opening weeks of 2026 have seen Etsy, Target and Walmart push product ranges onto third-party AI platforms, forming new partnerships with Google’s Gemini and Microsoft’s Copilot,
Retailers examine options for on-AI retail Read More »
After years of experimentation with artificial intelligence, retailers are striving to embed consumer insight directly into everyday commercial decisions. First Insight, a US-based analytics company specialising in predictive consumer feedback, argues that the next phase of retail AI should be epitomised by dialogue, not dashboards. Following a three-month beta programme, First Insight has made its
Retailers bring conversational AI and analytics closer to the user Read More »
Shopify is enhancing core enterprise commerce workflows with agentic AI, automating operations while expanding sales channels. The adoption of generative AI in commerce has largely centred on customer support chatbots and basic content generation. Shopify’s Winter ‘26 Edition, titled Renaissance, pushes this technology toward agentic commerce where AI systems actively manage workflows, configure infrastructure, and
How Shopify is bringing agentic AI to enterprise commerce Read More »
Retailers are starting to confront a problem that sits behind much of the hype around AI shopping: as customers turn to chatbots and automated assistants to decide what to buy, retailers risk losing control over how their products are shown, sold, and bundled. That concern is pushing some large chains to build or support their
Retailers like Kroger and Lowe’s test AI agents without handing control to Google Read More »
A recent industry report [PDF] argues that Britain’s railway network could carry an extra billion journeys by the mid-2030s, building on the 1.6 billion passenger rail journeys recorded to year-end March 2024. The next decade will involve a combination of complexity and control, as more digital systems, data, and interconnected suppliers create the potential for
The future of rail: Watching, predicting, and learning Read More »
Arm Holdings has positioned itself at the centre of AI transformation. In a wide-ranging podcast interview, Vince Jesaitis, head of global government affairs at Arm, offered enterprise decision-makers look into the company’s international strategy, the evolution of AI as the company sees it, and what lies ahead for the industry. From cloud to edge Arm
Arm and the future of AI at the edge Read More »
