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Banking house JPMorgan Chase is asking its roughly 65,000 engineers and technologists to use AI tools as part of their regular workflow. Business Insider reported that managers are tracking how often staff use these tools. That use may also influence performance reviews. The report states employees are encouraged to use tools like ChatGPT and Claude […]
JPMorgan begins tracking how employees use AI at work Read More »
Fintech company’s profits leap to £1.7bn as it gears up for US push after getting UK banking licence this month Business live – latest updatesThe UK banking app Revolut has said it could face a backlash over its support for energy-intensive sectors such as crypto and AI, as it posted a 57% increase in annual
Revolut warns it risks backlash over support for energy-intensive AI and crypto Read More »
Payments rely on a simple model: a person decides to buy something, and a bank or card network processes the transaction. That model is starting to change as Visa tests how AI agents can initiate payments. New work in the banking sector suggests that, in some cases, software agents may soon take on that role.
Visa prepares payment systems for AI agent-initiated transactions Read More »
E.SUN Bank is working with IBM to build clearer AI governance rules for how artificial intelligence can be used inside a bank. The effort reflects a wider shift in finance. Many firms already use AI for fraud checks and credit scoring, and some also use it to handle customer service queries. The new challenge is
E.SUN Bank and IBM build AI governance framework for banking Read More »
Criminals using artificial intelligence tools to take over mobile, bank and online shopping accounts, says CifasCriminals are increasingly exploiting AI technology to take over people’s mobile, banking and online shopping accounts, the UK’s leading anti-fraud body has warned.Last year, a record number of scams were reported to the national fraud database, fuelled by AI, which
‘Convincing’ AI scams drove UK fraud cases to record 444,000 last year Read More »
Large financial firms have spent years testing artificial intelligence in small projects, often limited to data analysis or customer support tools. The next phase appears to involve something more operational: systems that can take action in business workflows. Canadian insurer Manulife is moving in that direction as it works to deploy agent-based AI systems inside
Manulife moves AI agents into core financial workflows Read More »
Banks have spent years buying analytics tools and automation software. Now some are taking a different step: building internal spaces where AI can be tested directly on real banking problems. One example emerged in India this month. City Union Bank recently entered a four-party agreement to create a Centre of Excellence for Artificial Intelligence in
City Union Bank launches AI centre to support banking operations Read More »
Artificial intelligence is moving from pilot projects to core business systems inside large companies. One example comes from JPMorgan Chase, where rising AI investment is helping push the bank’s technology budget toward about US$19.8 billion in 2026. The spending plan reflects a broader shift among large enterprises. AI is no longer treated as a small
JPMorgan expands AI investment as tech spending nears $20B Read More »
An artificial intelligence system has, for the first time in Europe, completed a payment inside a live banking network without a human entering the final command. Banco Santander and Mastercard confirmed that they had executed a live end-to-end payment initiated and completed by an AI agent, a software system operating within the bank’s own regulated
Santander and Mastercard run Europe’s first AI-executed payment pilot Read More »
Improving trust in agentic AI for finance workflows remains a major priority for technology leaders today. Over the past two years, enterprises have rushed to put automated agents into real workflows, spanning customer support and back-office operations. These tools excel at retrieving information, yet they often struggle to provide consistent and explainable reasoning during multi-step
