Artificial Intelligence

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How do people in the US describe customer service in 2026? ‘Debilitating, depressing, enraging. Ugh’

We asked people in the US about their customer service battles and hundreds responded on the financial and emotional costsGuardian readers from across the US wrote in to tell us about their battles with big companies, and the time, expense and emotional toll exacted by businesses they say are prioritizing the bottom line over all […]

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As the US and China surge ahead, is Europe sleepwalking into AI disaster?

A burgeoning genre of fictional AI doomsday scenarios says lagging behind on the technology could threaten the continent’s sovereigntyIt’s 2031 and the US and China are about to tear Europe into pieces.The US ploughed vast sums into datacentres and the EU did not. China built robots and Europe did not. American companies “restructured” their workflows

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Yandex Open-Sources YaFF: A Zero-Copy Wire Format for Protobuf With Near-Struct Read Speed

TLDR YaFF is Yandex’s open-source zero-copy wire format for Protobuf — Apache 2.0, currently C++, v0.1.0. The .proto file stays the source of truth; only the physical memory layout changes. On Yandex’s benchmarks, the Flat Layout reads hot data ~3.8× faster than FlatBuffers, within 1.2× of a raw C++ struct. Four layouts — Fixed, Flat,

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