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Cold snap highlight’s airlines’ proactive use of AI

The severe weather experienced at present in the US has placed significant strain on the airline industry in the country, with knock-on effects of changes to schedules and routes affecting the rest of the world. It’s at times like this that companies have to respond to queries from customers at a much greater rate than

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Why IT Tickets Go Missing in Growing Companies

ITSM Insights from a ManageEngine Expert As companies grow, IT teams often face an invisible but serious problem — IT tickets going missing.Employees raise requests, but IT teams never see them. SLAs are missed, users lose trust, and IT ends up firefighting instead of fixing problems. This isn’t because IT teams are careless. In most

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Facing menu anxiety? Just Eat launches AI chatbot to help pick a food delivery

Delivery firm aims to overcome ‘choice overload’ using voice assistant in its UK app, with global rollout plannedBusiness live – latest updatesIn the beginning, collecting a takeaway was the epitome of a lazy night in. Then delivery apps saved some more energy. Now, consumers can skip even bothering to read the menu as AI takes

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AI in Parliament: Strengthening India’s Democracy

With the rise of artificial intelligence influencing governance globally, India’s Parliament is starting to examine how this technology can enhance legislative functions while preserving democratic principles. By handling extensive amounts of parliamentary information and enhancing transparency and public involvement, AI offers a chance to revitalize democratic organizations. India’s strategy demonstrates a careful yet progressive equilibrium,

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Interview with Kate Larson: Talking multi-agent systems and collective decision-making

What if AI were designed not only to optimize choices for individuals, but to help groups reach decisions together? At IJCAI 2025 in Montreal, I had the pleasure of speaking with Professor Kate Larson of the University of Waterloo, a leading expert in multi-agent systems whose research explores how AI can support collective decision-making. In

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