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Trustpilot partners with AI companies as traditional search declines

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Trustpilot is reported to be pursuing partnerships with large eCommerce companies as AI-driven shopping gains traction. In an interview with Bloomberg News [paywall], chief executive Adrian Blair said that AI agents acting on behalf of consumers require lots of information about the businesses they’re willing to interact with. He said the most effective systems will […]

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Agentic AI in finance speeds up operational automation

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In finance, achieving operational automation by integrating agentic AI requires a data-centric foundation to drive real value. Financial infrastructure provider SEI has engaged IBM to modernise its internal operations via AI and automation. The joint initiative focuses on process redesign and targeted system updates to deliver consistent client experiences, building a modern and data-enabled foundation

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Scaling intelligent automation without breaking live workflows

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Scaling intelligent automation without disruption demands a focus on architectural elasticity, not just deploying more bots. At the Intelligent Automation Conference, industry leaders gathered to dissect why many automation initiatives stall after pilot phases. Speaking alongside representatives from NatWest Group, Air Liquide, and AXA XL, Promise Akwaowo, Process Automation Analyst at Royal Mail, grounded the

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Physical AI adoption boosts customer service ROI

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The adoption of physical AI drives ROI in frontline customer service by merging digital intelligence with human-like physical interaction. As businesses navigate shrinking labour pools, they are finding that simply automating routine workflows is no longer enough. A new partnership between KDDI and AVITA demonstrates how companies can address complex operational gaps through humanoid deployment.

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Hitachi bets on industrial expertise to win the physical AI race

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Physical AI–the branch of artificial intelligence that controls robots and industrial machinery in the real world–has a hierarchy problem. At the top, OpenAI and Google are scaling multimodal foundation models. In the middle, Nvidia is building the platforms and tools for physical AI development.  And then there is a third camp: industrial manufacturers like Hitachi

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SS&C Blue Prism: On the journey from RPA to agentic automation

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For organizations who are still wedded to the rules and structures of robotic process automation (RPA), then considering agentic AI as the next step for automation may be faintly terrifying. SS&C Blue Prism, however, is here to help, taking customers on the journey from RPA to agentic automation at a pace with which they’re comfortable.

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AI use surges at Travelers as call centre roles reduce

ai, AI (Artificial Intelligence), AI Business Strategy, Artificial Intelligence, contact centres, Customer Experience, Fintech, Insurance, Service Industry AI, World of Work

Mid-January saw insurance company, Travelers, announce a new deal that empowers 10,000 engineers and data scientists with AI assistants. However, less than two weeks on, Travelers’ leadership explained that the company’s true competitive advantage lies in expertise, not AIs alone, believing this is what will drive longer-term profit growth. According to Travelers’ chief executive officer

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Cold snap highlight’s airlines’ proactive use of AI

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The severe weather experienced at present in the US has placed significant strain on the airline industry in the country, with knock-on effects of changes to schedules and routes affecting the rest of the world. It’s at times like this that companies have to respond to queries from customers at a much greater rate than

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Retailers examine options for on-AI retail

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Big retailers are committing more heavily to agentic AI-led commerce, and accepting some loss of customer proximity and data control in the process. As reported by Retail Dive, the opening weeks of 2026 have seen Etsy, Target and Walmart push product ranges onto third-party AI platforms, forming new partnerships with Google’s Gemini and Microsoft’s Copilot,

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Grab brings robotics in-house to manage delivery costs

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Rising labour costs and tighter delivery margins are pushing large platform operators like Grab to look at automation. It’s moved to bring robotics capability in-house by its acquisition of Infermove. Grab operates at a scale where small efficiency gains can have out-sized effects. Its platform supports millions of deliveries in Southeast Asia, many of them

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