Retail & Logistics AI

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Trustpilot partners with AI companies as traditional search declines

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Trustpilot is reported to be pursuing partnerships with large eCommerce companies as AI-driven shopping gains traction. In an interview with Bloomberg News [paywall], chief executive Adrian Blair said that AI agents acting on behalf of consumers require lots of information about the businesses they’re willing to interact with. He said the most effective systems will […]

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AI agents prefer Bitcoin shaping new finance architecture

agentic ai, agents, ai, AI (Artificial Intelligence), AI Business Strategy, Artificial Intelligence, Bitcoin, Blockchain, Crypto, digital assets, Finance, Finance AI, Fintech, Governance, Regulation & Policy, How It Works, Inside AI, payments, Retail, Retail & Logistics AI, World of Work

AI agents prefer Bitcoin for digital wealth storage, forcing finance chiefs to adapt their architecture for machine autonomy. When AI systems gain economic autonomy, their internal logic dictates how corporate capital flows. Non-partisan research by the Bitcoin Policy Institute evaluated how these frontier models would transact if operating as independent economic actors. The study tested

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Physical AI adoption boosts customer service ROI

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The adoption of physical AI drives ROI in frontline customer service by merging digital intelligence with human-like physical interaction. As businesses navigate shrinking labour pools, they are finding that simply automating routine workflows is no longer enough. A new partnership between KDDI and AVITA demonstrates how companies can address complex operational gaps through humanoid deployment.

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Exploring AI in the APAC retail sector

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AI in the APAC retail sector is transitioning from analytics and pilots into workflows and daily operations. Dense urban stores, high labour churn, and competitive quick-commerce ecosystems are driving the uptake. A Q4 2025 survey by GlobalData found that 45 percent of consumers in Asia and Australasia are very or quite likely to purchase a

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DBS pilots system that lets AI agents make payments for customers

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Artificial intelligence is moving closer to the point where it can act, not advise. A new pilot by DBS Bank shows how that change may soon affect everyday payments, as financial institutions begin testing systems that allow AI agents to complete purchases on behalf of customers. DBS is working with Visa to trial Visa Intelligent

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Debenhams pilots agentic AI commerce via PayPal integration

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Debenhams is piloting agentic AI commerce via PayPal integration to reduce mobile friction and help solve a familiar problem for retailers. Mobile checkout abandonment remains a persistent revenue leak for digital retailers. Debenhams Group is attempting to close this gap by deploying an agentic AI interface within the PayPal app. The pilot makes Debenhams the

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URBN tests agentic AI to automate retail reporting

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Retail decisions often depend on weekly performance reports, but compiling those reports can take hours of manual work. Urban Outfitters Inc. (URBN) is testing a new approach by using agentic AI systems to generate those reports automatically, changing routine analysis from staff to software. The retailer runs brands like Urban Outfitters, Anthropologie, and Free People,

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FedEx tests how far AI can go in tracking and returns management

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FedEx is using AI to change how package tracking and returns work for large enterprise shippers. For companies moving high volumes of goods, tracking no longer ends when a package leaves the warehouse. Customers expect real-time updates, flexible delivery options, and returns that do not turn into support tickets or delays. That pressure is pushing

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Klarna backs Google UCP to power AI agent payments

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Klarna aims to address the lack of interoperability between conversational AI agents and backend payment systems by backing Google’s Universal Commerce Protocol (UCP), an open standard designed to unify how AI agents discover products and execute transactions. The partnership, which also sees Klarna supporting Google’s Agent Payments Protocol (AP2), places the Swedish fintech firm among

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China’s hyperscalers bet billions on agentic AI as commerce becomes the new battleground

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The artificial intelligence industry’s pivot toward agentic AI—systems capable of autonomously executing multi-step tasks—has dominated technology discussions in recent months. But while Western firms focus on foundational models and cross-platform interoperability, China’s technology giants are racing to dominate through commerce integration, a strategic divergence that could reshape how enterprises deploy autonomous systems globally. Alibaba, Tencent

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