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How financial institutions are embedding AI decision-making

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For leaders in the financial sector, the experimental phase of generative AI has concluded and the focus for 2026 is operational integration. While early adoption centred on content generation and efficiency in isolated workflows, the current requirement is to industrialise these capabilities. The objective is to create systems where AI agents do not merely assist […]

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Insurance giant AIG deploys agentic AI with orchestration layer

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American International Group (AIG) has reported faster than expected gains from its use of generative AI, with implications for underwriting capacity, operating cost, and portfolio integration. The company’s recent disclosures at an Investor Day merit attention from AI decision-makers as they contain assertions about measurable throughput and workflow redesign. AIG has outlined potential benefits from

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Goldman Sachs deploys Anthropic systems with success

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Goldman Sachs plans to deploy Anthropic’s Claude model in trade accounting and client onboarding, and, according to an article in American Banker, presents this as part of a broader push among large banks to use generative artificial intelligence to improve efficiency. The focus is on operational processes that sit in the back office and have

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Banking AI in multiple business functions at NatWest

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NatWest Group has expanded the use of artificial intelligence in several areas of its operations, citing customer service, document management in its wealth management division, and software development. According to a blog post by its chief information officer, Scott Marcar, 2025 was the first year in which these systems were deployed at scale. The aim

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Agentic AI drives finance ROI in accounts payable automation

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Finance leaders are driving ROI using agentic AI for accounts payable automation, turning manual tasks into autonomous workflows. While general AI projects saw return on investment rise to 67 percent last year, autonomous agents delivered an average ROI of 80 percent by handling complex processes without human intervention. This performance gap demands a change in

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AI deployment in financial services hits an inflexion point as Singapore leads the shift to production

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AI deployment in financial services has crossed a critical threshold, with only 2% of institutions globally reporting no AI use whatsoever—a dramatic indicator that the technology has moved decisively from boardroom discussion to operational reality. New research from Finastra surveying 1,509 senior leaders across 11 markets reveals that Singapore financial institutions are leading this transition,

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Barclays bets on AI to cut costs and boost returns

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Barclays recorded a 12 % jump in annual profit for 2025, reporting £9.1 billion in earnings before tax, up from £8.1 billion a year earlier. The bank also raised its performance targets out through 2028, aiming for a return on tangible equity (RoTE) of more than 14 %, up from a previous goal of above

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How insurance leaders use agentic AI to cut operational costs

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Agentic AI offers insurance leaders a path to scalable efficiency as the sector confronts a tough digital transformation. Insurers hold deep data reserves and employ a workforce skilled in analytic decision-making. Despite these advantages, the industry has largely failed to advance beyond pilot programmes. Research suggests only seven percent of insurers have scaled these initiatives

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Goldman Sachs tests autonomous AI agents for process-heavy work

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Goldman Sachs is pushing deeper into real use of artificial intelligence inside its operations, moving to systems that can carry out complex tasks on their own. The Wall Street bank is working with AI startup Anthropic to create autonomous AI agents powered by Anthropic’s Claude model that can handle work that used to require large

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Klarna backs Google UCP to power AI agent payments

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Klarna aims to address the lack of interoperability between conversational AI agents and backend payment systems by backing Google’s Universal Commerce Protocol (UCP), an open standard designed to unify how AI agents discover products and execute transactions. The partnership, which also sees Klarna supporting Google’s Agent Payments Protocol (AP2), places the Swedish fintech firm among

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