How to Build a Production-Grade Customer Support Automation Pipeline with Griptape Using Deterministic Tools and Agentic Reasoning
In this tutorial, we build an advanced Griptape-based customer support automation system that combines deterministic tooling with agentic reasoning to process real-world support tickets end-to-end. We design custom tools to sanitize sensitive information, categorize issues, assign priorities with clear SLA targets, and generate structured escalation payloads, all before involving the language model. We then use […]
