Consumer affairs

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‘Convincing’ AI scams drove UK fraud cases to record 444,000 last year

ai, AI (Artificial Intelligence), Artificial Intelligence, banking, Banks and building societies, Business, Consumer affairs, Crime, Identity fraud, Money, Scams, Technology, UK news

Criminals using artificial intelligence tools to take over mobile, bank and online shopping accounts, says CifasCriminals are increasingly exploiting AI technology to take over people’s mobile, banking and online shopping accounts, the UK’s leading anti-fraud body has warned.Last year, a record number of scams were reported to the national fraud database, fuelled by AI, which […]

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How to win friends and influencers: Labour’s new social media strategy is a step into the future | Kirsty Major

ai, AI (Artificial Intelligence), Artificial Intelligence, Budget, Consumer affairs, Digital media, Economic policy, Labour, Media, Money, Politics, Social media, Technology, UK news

There was a backlash when No 10 invited online content creators inside its doors. But in a fast-changing media landscape, this solves two problems at onceLast year, No 10 took an unprecedented step: it invited content creators to cross the threshold of Downing Street.Naturally, the creators all filmed themselves outside the famous door. Once inside,

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Openreach said yes to full fibre broadband, then branded it ‘uneconomical’

ai, AI (Artificial Intelligence), Artificial Intelligence, Broadband, BT, Business, Consumer affairs, Consumer rights, Internet, Money, Technology, UK news

Its ‘fibre checker’ tool confirmed I could have a connection, but a month later it changed its mindMy internet provider informed me by email that full fibre broadband had become available for my property, confirmed by Openreach’s “fibre checker” tool. After a month, Openreach declared the connection uneconomical due to blockages in the conduits below

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Why did I get a £100 parking fine when charging my electric car?

ai, AI (Artificial Intelligence), Artificial Intelligence, Consumer affairs, Consumer rights, Electric, hybrid and low-emission cars, Environment, Money, Motoring, Technology, UK news

The charger firm claimed the site operated 24 hours a day, but the parking operator had different ideasI charged my electric car at the 24-hour Mer EV charging station in my local B&Q car park.I then received a £100 parking charge notice (PCN) from the car park operator, Ocean Parking. It said no parking is

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Brushing fraud: Britons told to beware of mystery parcels as new scam soars

ai, AI (Artificial Intelligence), Artificial Intelligence, Consumer affairs, Internet, Money, Scams, Shopping, Technology, UK news

Fraudsters use stolen personal details to send out products, then post a fake verified and positive online reviewA package arrives but you can’t remember ordering anything.When you open it, you find some cheap, flimsy jewellery. Continue reading…

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Deepfake fraud taking place on an industrial scale, study finds

ai, AI (Artificial Intelligence), Artificial Intelligence, Computing, Consumer affairs, Crime, Deepfake, Scams, Technology, US crime, World news

AI content for scams can be targeted at individuals and ‘produced by pretty much anybody’, researchers sayDeepfake fraud has gone “industrial”, an analysis published by AI experts has said.Tools to create tailored, even personalised, scams – leveraging, for example, deepfake videos of Swedish journalists or the president of Cyprus – are no longer niche, but

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Schools in England should be phone-free all day, education secretary says

ai, AI (Artificial Intelligence), Artificial Intelligence, Bridget Phillipson, Children's health, Consumer affairs, Education, England, Family, Health, Life and style, Mental health, Mobile phones, Money, Ofsted, Parents and parenting, Politics, Primary schools, Schools, Secondary schools, Society, Teaching, UK news

Bridget Phillipson says pupils should not use mobiles at any point, as Ofsted prepares to inspect complianceUK politics live – latest updatesSchools should be phone-free throughout the entire day, the education secretary has told headteachers in England, stressing that pupils should not use the devices even as calculators or for research.Bridget Phillipson wrote to schools

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Amazon insists I return a phone it says ‘may be lost’

ai, AI (Artificial Intelligence), Amazon, Artificial Intelligence, Consumer affairs, Consumer rights, E-commerce, Money, Technology, UK news

I have paid two monthly £108 instalments but am now phone-less and out of pocketI ordered a £544 phone from Amazon. A tracking update later informed me that it “may be lost” and I could request a refund. I pressed the refund option and was directed to customer service, which insisted I wait a week

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The rise of the analogue bag: fashion’s answer to doomscrolling

Accessories, ai, AI (Artificial Intelligence), Artificial Intelligence, Consumer affairs, Craft, Digital media, Fashion, Handbags, Hobbies, Knitting, Life and style, Media, Mental health, Mobile phones, Money, Smartphones, Social media, Society, Technology, Telecoms, UK news, World news

As screen fatigue grows, a new trend is swapping smartphones for crosswords and sketchbooks – turning the humble bag into a tool for offline livingThere’s a new “it” bag – but this time it is not about a designer label or splashy logo. Instead, it’s what is inside that counts.So-called analogue bags, filled with activities

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Digital wallet fraud: how your bank card can be stolen without it leaving your wallet

ai, AI (Artificial Intelligence), Apple, Artificial Intelligence, banking, Banks and building societies, Business, Consumer affairs, Google, Money, Scams, Technology, UK news

Fraudsters use phishing to steal card details, which fund a spending spree using Apple Pay or Google PayYou get a call from your bank and the informed voice asks to you to confirm the personal details they have on file, which you do. You are then asked whether you bought something at an electrical retailer

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