Workforce & HR AI

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OpenAI Frontier puts enterprise AI agents at the centre of a fight the SaaS industry cannot afford to lose

When OpenAI launched Frontier in February, the announcement was framed as a platform for enterprise AI agents. What it actually signalled was a direct challenge to the revenue architecture that has underpinned the software industry for the better part of two decades. Frontier is designed to act as a semantic layer across an organisation’s existing systems, connecting […]

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How e& is using HR to bring AI into enterprise operations

For many enterprises, the first real test of AI is not customer-facing products or flashy automation demos. It is the quiet machinery that runs the organisation itself. Human resources, with its mix of routine workflows, compliance needs, and large volumes of structured data, is emerging as one of the earliest areas where companies are pushing

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The quiet work behind Citi’s 4,000-person internal AI rollout

For many large companies, artificial intelligence still lives in side projects. Small teams test tools, run pilots, and present results that struggle to spread beyond a few departments. Citi has taken a different path, where instead of keeping AI limited to specialists, the bank has spent the past two years pushing the technology into daily

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McKinsey tests AI chatbot in early stages of graduate recruitment

Hiring at large firms has long relied on interviews, tests, and human judgment. That process is starting to shift. McKinsey has begun using an AI chatbot as part of its graduate recruitment process, signalling a shift in how professional services organisations evaluate early-career candidates. The chatbot is being used during the initial stages of recruitment,

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From cloud to factory – humanoid robots coming to workplaces

The partnership announced this week between Microsoft and Hexagon Robotics marks an inflection point in the commercialisation of humanoid, AI-powered robots for industrial environments. The two companies will combine Microsoft’s cloud and AI infrastructure with Hexagon’s expertise in robotics, sensors, and spatial intelligence to advance the deployment of physical AI systems in real-world settings. At

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AI in Human Resources: the real operational impact

Human Resources is an area in many organisations where AI can have significant operational impact. The technology is now being embedded into day-to-day operations, in activities like answering employees’ questions and supporting training. The clearest impact appears where organisations can measure the tech’s outcomes, typically in time saved and the numbers of queries successfully resolved.

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Wall Street’s AI gains are here — banks plan for fewer people

By December 2025, AI adoption on Wall Street had moved past experiments inside large US banks and into everyday operations. Speaking at a Goldman Sachs financial-services conference in New York on 9 December, bank executives described AI—particularly generative AI—as an operational upgrade already lifting productivity across engineering, operations, and customer service. The same discussion also

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