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Physical AI adoption boosts customer service ROI

ai, AI (Artificial Intelligence), AI and Us, AI Business Strategy, AI in Action, Artificial Intelligence, avita, Customer Service, Human-AI Relationships, Inside AI, kddi, physical ai, Retail, Retail & Logistics AI, Robotics, Service Industry AI, workforce

The adoption of physical AI drives ROI in frontline customer service by merging digital intelligence with human-like physical interaction. As businesses navigate shrinking labour pools, they are finding that simply automating routine workflows is no longer enough. A new partnership between KDDI and AVITA demonstrates how companies can address complex operational gaps through humanoid deployment. […]

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AI Expo 2026 Day 2: Moving experimental pilots to AI production

ai, AI (Artificial Intelligence), AI and Us, AI Business Strategy, ai expo, AI in Action, AI Market Trends, Artificial Intelligence, data, Data Engineering & MLOps, enterprise, Features, governance, Governance, Regulation & Policy, How It Works, Inside AI, Security, techex, TechEx Events, workforce, World of Work

The second day of the co-located AI & Big Data Expo and Digital Transformation Week in London showed a market in a clear transition. Early excitement over generative models is fading. Enterprise leaders now face the friction of fitting these tools into current stacks. Day two sessions focused less on large language models and more

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McKinsey tests AI chatbot in early stages of graduate recruitment

ai, AI (Artificial Intelligence), AI Business Strategy, AI in Action, Artificial Intelligence, chatbot, Featured, Features, hr, Human-AI Relationships, Research, Trust, Bias & Fairness, workforce, Workforce & HR AI, World of Work

Hiring at large firms has long relied on interviews, tests, and human judgment. That process is starting to shift. McKinsey has begun using an AI chatbot as part of its graduate recruitment process, signalling a shift in how professional services organisations evaluate early-career candidates. The chatbot is being used during the initial stages of recruitment,

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Allister Frost, a former Microsoft leader and expert on business transformation.

Allister Frost: Tackling workforce anxiety for AI integration success

adoption, ai, AI (Artificial Intelligence), AI and Us, AI Business Strategy, Artificial Intelligence, Culture, enterprise, ethics, Features, governance, Governance, Regulation & Policy, Human-AI Relationships, Inside AI, integration, Interviews, Opinion, Society, Trust, Bias & Fairness, workforce, World of Work

Navigating workforce anxiety remains a primary challenge for leaders as AI integration defines modern enterprise success. For enterprise leaders, deploying AI is less a technical hurdle than a complex exercise in change management. The reality for many organisations is that, while algorithms offer efficiency, the human element dictates the speed of adoption. Data from the

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OpenAI targets AI skills gap with new certification standards

ai, AI and Us, AI Business Strategy, Artificial Intelligence, certification, Courses, Education, Education AI, enterprise, Human-AI Relationships, Inside AI, skills, talent, workforce, World of Work

Adoption of generative AI has outpaced workforce capability, prompting OpenAI to target the skills gap with new certification standards. While it’s safe to say OpenAI’s tools have reached mass adoption, organisations struggle to convert this usage into reliable output. To address this, OpenAI has announced ‘AI Foundations,’ a structured initiative designed to standardise how employees

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AI in manufacturing set to unleash new era of profit

agentic ai, agents, ai, AI and Us, AI Business Strategy, AI in Action, Artificial Intelligence, enterprise, Features, Governance, Regulation & Policy, infrastructure, Inside AI, manufacturing, Manufacturing & Engineering AI, skills, strategy, Trust, Bias & Fairness, workforce, World of Work

Manufacturing executives are wagering nearly half their modernisation budgets on AI, betting these systems will boost profit within two years. This aggressive capital allocation marks a definitive pivot. AI is now seen as the primary engine for financial performance. According to the Future-Ready Manufacturing Study 2025 by Tata Consultancy Services (TCS) and AWS, 88 percent

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Agentic AI autonomy grows in North American enterprises

adoption, agentic ai, agents, AI and Us, AI Business Strategy, AI Market Trends, Artificial Intelligence, automation, enterprise, Features, Governance, Regulation & Policy, Human-AI Relationships, Inside AI, Investments, operations, skills, Special Reports & Series, strategy, trust, Trust, Bias & Fairness, workforce, World of Work

North American enterprises are now actively deploying agentic AI systems intended to reason, adapt, and act with complete autonomy. Data from Digitate’s three-year global programme indicates that, while adoption is universal across the board, regional maturity paths are diverging. North American firms are scaling toward full autonomy, whereas their European counterparts are prioritising governance frameworks

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