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Why Big Vendor Lock-Ins Are Dying And ME SDP Is Leading the Revolution

In the modern world of IT service management, organizations no longer want to be trapped by bloated contracts, opaque pricing, and endless onboarding cycles imposed by legacy ITSM vendors. The industry has changed — and so have expectations. For decades, enterprises gravitated toward monolithic, expensive platforms — even if they meant vendor lock-in, steep customization […]

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Is ManageEngine SDP the Real ServiceNow Killer?

What No One in ITSM Wants to Admit (But Everyone Is Thinking) Let’s start with an uncomfortable truth. Most IT leaders don’t actually choose their ITSM platform.They inherit a decision culture. For years, that culture sounded like this: “If you’re serious about ITSM, you go with ServiceNow.” No debate. No nuance. No context. ServiceNow became

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agentic AI in digital banking

The Dark Side of Agentic AI: What Moneybot Signals About the Future of Digital Banking

This winter, Cash App is preparing to roll out something quietly revolutionary: Moneybot, a financial chatbot designed not just to answer questions, but to take action. It’s a subtle shift in description, but a monumental shift in capability. For decades, banking chatbots have been reactive tools. They checked balances, fetched statements, and maybe helped reset

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Humans and AI at Work: Who’s Really in Control?

Why the Future Isn’t Humans vs AI — It’s Humans with AI For years, headlines warned us that Artificial Intelligence would replace human workers. Robots would take over jobs. Machines would outperform us. Automation would render whole industries obsolete. But 2025 tells a very different story — and a far more optimistic one. The future

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Edge Agents vs. Cloud Agents: Why the Wrong Choice Can Kill AI Performance

Artificial Intelligence is no longer confined to massive servers or centralized clouds. As we move deeper into 2025, AI has become distributed, autonomous, and embedded in every layer of digital infrastructure. But with this shift comes a new strategic question for every engineering and business leader: Where should your AI agent actually live — on

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agentic ai

The CRM Era Is Breaking — Agentic AI Has Entered the System

Your CRM Just Got a Brain: The Agentic AI Revolution Begins For years, Customer Relationship Management (CRM) platforms served a familiar purpose: organize data, track leads, manage conversations, and generate reports. They were indispensable to sales, marketing, and support teams — but they were never truly intelligent. They helped us store information, but they didn’t

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AI agents cybersecurity threat

AI Agents Gone Rogue: The Hidden Zero-Day Cybersecurity Threat

Artificial Intelligence has long been celebrated for its ability to automate tasks, boost creativity, and accelerate transformation. But there is another side of AI emerging — one that doesn’t simply enhance productivity but also expands the threat landscape in ways we’ve never seen before. We’re entering an era where AI agents don’t just help us

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AI shopping

Shopping Will Never Be the Same — Meet Walmart’s ChatGPT-Powered AI Agent

Retail has never been static, but few shifts have felt as disruptive as the one unfolding today. Walmart — the world’s largest retailer by revenue — has officially stepped into the era of Agentic AI Commerce, setting a blueprint for how billions of people will shop in the coming decade. What Walmart is building isn’t

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The Future of Work: How Agentic AI Is Powering the Human-in-the-Loop 2.0 Revolution

The conversation around artificial intelligence is shifting dramatically.We’ve evolved beyond the binary narrative of humans versus machines. The new paradigm is human–AI orchestration, led by a new generation of Agentic AI systems — autonomous, reasoning, goal-driven agents that collaborate with humans instead of replacing them. Welcome to the era of Human-in-the-Loop 2.0 — a world

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How to Build Trustworthy and Compliant Agentic AI: The Future of Responsible AI Systems

The conversation around AI has shifted. It’s no longer just about what machines can say—it’s about what they can do, safely, reliably, and ethically. Enter Agentic AI: systems that don’t just respond to prompts, but take actions on your behalf. These agents can schedule meetings, reconcile accounting ledgers, coordinate with business systems, trigger workflows, and

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