Retail industry

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Retailers want ‘delightfully human’ AI to do your shopping, but will the chatbots go rogue?

Plans for agentic shopping assistants are under way at Australia’s major companies. Guardian Australia tested the technology after a string of mishapsGet our breaking news email, free app or daily news podcastMajor retailers say it won’t be long before sophisticated AI “assistants” plan your meals, organise your parties and do your shopping.But companies, many that […]

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Retailers in UK plan to cut staff hours and jobs amid rising employment costs

BRC survey finds finance bosses expect technology to improve productivity, with 69% pessimistic about the economyUK retailers are planning to cut staff hours and jobs amid rising employment costs and pessimism about the economy.Almost two-thirds (61%) of finance bosses at retail companies said they planned to reduce working hours or cut overtime, according to the

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Urban Outfitters, Dreams and Royal Parks cafes criticised for use of gig economy app

TUC urges ministers to bring forward changes to protect workers amid concerns over apps such as TemperThe fashion retailer Urban Outfitters, the bed specialist Dreams and the operator of several Royal Parks cafes have been criticised for the use of the gig economy app Temper to take on staff – some of whom can end

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‘Why should we pay these criminals?’: the hidden world of ransomware negotiations

Cybersecurity experts reveal what they do for high-profile clients targeted by hackers such as Scattered Spider They call it “stopping the bleeding”: the vital window to prevent an entire database from being ransacked by criminals or a production line grinding to a halt.When a call comes into the cybersecurity firm S-RM, headquartered on Whitechapel High

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Labour must learn lessons from history as automation hits jobs market

Productivity is up in retail and other low-paying sectors as tech replaces relatively expensive humans Walk through a supermarket and the technology is everywhere. Self-service checkouts, electronic shelf labels, handheld barcode scanners, and the video screens showing you – caught by AI facial recognition cameras – leaving the shop.In an economy struggling for growth, the

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‘A gamechanger’: 200,000 UK small businesses sign up to TikTok Shop

Big brands such as Sainsbury’s and M&S also selling directly in app through links in videos and livestreamsIt is better known for its viral dances and for making hits out of forgotten songs, but the social media site TikTok is becoming a force to be reckoned with as a shopping platform.Major retailers such as Marks

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Moonpig’s use of AI to design and personalise cards drives up sales

About half of purchases involve shoppers using online retailer’s artificial intelligence-led featuresThe online card service Moonpig has reported a bump in sales thanks in part to its increased use of AI to help design cards, personalise customers’ messages and answer queries.The company said sales rose 6.7% to £169m in the six months to 31 October

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