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Agentic AI drives finance ROI in accounts payable automation

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Finance leaders are driving ROI using agentic AI for accounts payable automation, turning manual tasks into autonomous workflows. While general AI projects saw return on investment rise to 67 percent last year, autonomous agents delivered an average ROI of 80 percent by handling complex processes without human intervention. This performance gap demands a change in […]

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AI deployment in financial services hits an inflexion point as Singapore leads the shift to production

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AI deployment in financial services has crossed a critical threshold, with only 2% of institutions globally reporting no AI use whatsoever—a dramatic indicator that the technology has moved decisively from boardroom discussion to operational reality. New research from Finastra surveying 1,509 senior leaders across 11 markets reveals that Singapore financial institutions are leading this transition,

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Barclays bets on AI to cut costs and boost returns

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Barclays recorded a 12 % jump in annual profit for 2025, reporting £9.1 billion in earnings before tax, up from £8.1 billion a year earlier. The bank also raised its performance targets out through 2028, aiming for a return on tangible equity (RoTE) of more than 14 %, up from a previous goal of above

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How insurance leaders use agentic AI to cut operational costs

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Agentic AI offers insurance leaders a path to scalable efficiency as the sector confronts a tough digital transformation. Insurers hold deep data reserves and employ a workforce skilled in analytic decision-making. Despite these advantages, the industry has largely failed to advance beyond pilot programmes. Research suggests only seven percent of insurers have scaled these initiatives

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Goldman Sachs tests autonomous AI agents for process-heavy work

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Goldman Sachs is pushing deeper into real use of artificial intelligence inside its operations, moving to systems that can carry out complex tasks on their own. The Wall Street bank is working with AI startup Anthropic to create autonomous AI agents powered by Anthropic’s Claude model that can handle work that used to require large

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Klarna backs Google UCP to power AI agent payments

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Klarna aims to address the lack of interoperability between conversational AI agents and backend payment systems by backing Google’s Universal Commerce Protocol (UCP), an open standard designed to unify how AI agents discover products and execute transactions. The partnership, which also sees Klarna supporting Google’s Agent Payments Protocol (AP2), places the Swedish fintech firm among

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How SAP is modernising HMRC’s tax infrastructure with AI

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HMRC has selected SAP to overhaul its core revenue systems and place AI at the centre of the UK’s tax administration strategy. The contract represents a broader shift in how public sector bodies approach automation. Rather than layering AI tools over legacy infrastructure, HMRC is replacing the underlying architecture to support machine learning and automated

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Insurers betting big on AI: Accenture

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New research from Accenture has discovered insurance executives are planning on increased investment into AI during 2026 despite a widening skills gap in insurance organisations. Surveying 3,650 C-suite leaders over 20 industries and 20 countries, the Pulse of Change poll revealed 90% of the 218 senior insurance executives intend to spend more on AI over

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Inside Standard Chartered’s approach to running AI under privacy rules

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For banks trying to put AI into real use, the hardest questions often come before any model is trained. Can the data be used at all? Where is it allowed to be stored? Who is responsible once the system goes live? At Standard Chartered, these privacy-driven questions now shape how AI systems are built, and

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The quiet work behind Citi’s 4,000-person internal AI rollout

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For many large companies, artificial intelligence still lives in side projects. Small teams test tools, run pilots, and present results that struggle to spread beyond a few departments. Citi has taken a different path, where instead of keeping AI limited to specialists, the bank has spent the past two years pushing the technology into daily

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