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Executive Summary. Jeff Fettes argues that the real challenge in customer experience AI is not building smarter models but defining clear operational boundaries for what AI agents are allowed to do. Customer experience operations are emerging as a proving ground for enterprise AI. Yet many initiatives stall when pilot projects meet the complexity of real-world […]
Jeff Fettes — Why Most CX AI Pilots Fail at Scale Read More »
A new ABB and NVIDIA partnership shows physical AI simulation is driving real ROI in factory automation and solving production hurdles. Manufacturers have often found it difficult to make intelligent robotics work reliably outside testing environments. The core issue is the gap between digital training models and actual factory floors, where lighting, material physics, and
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In finance, achieving operational automation by integrating agentic AI requires a data-centric foundation to drive real value. Financial infrastructure provider SEI has engaged IBM to modernise its internal operations via AI and automation. The joint initiative focuses on process redesign and targeted system updates to deliver consistent client experiences, building a modern and data-enabled foundation
Agentic AI in finance speeds up operational automation Read More »
Banks have spent years buying analytics tools and automation software. Now some are taking a different step: building internal spaces where AI can be tested directly on real banking problems. One example emerged in India this month. City Union Bank recently entered a four-party agreement to create a Centre of Excellence for Artificial Intelligence in
City Union Bank launches AI centre to support banking operations Read More »
The adoption of AI for enterprise treasury management enables businesses to abandon manual spreadsheets for automated data pipelines. Corporate finance departments face pressure from market volatility, regulatory demands, and digital finance requirements. Ashish Kumar, head of Infosys Oracle Sales for North America, and CM Grover, CEO of IBS FinTech, recently discussed the realities of corporate
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Retail decisions often depend on weekly performance reports, but compiling those reports can take hours of manual work. Urban Outfitters Inc. (URBN) is testing a new approach by using agentic AI systems to generate those reports automatically, changing routine analysis from staff to software. The retailer runs brands like Urban Outfitters, Anthropologie, and Free People,
URBN tests agentic AI to automate retail reporting Read More »
Finance leaders are driving ROI using agentic AI for accounts payable automation, turning manual tasks into autonomous workflows. While general AI projects saw return on investment rise to 67 percent last year, autonomous agents delivered an average ROI of 80 percent by handling complex processes without human intervention. This performance gap demands a change in
Agentic AI drives finance ROI in accounts payable automation Read More »
Agentic AI offers insurance leaders a path to scalable efficiency as the sector confronts a tough digital transformation. Insurers hold deep data reserves and employ a workforce skilled in analytic decision-making. Despite these advantages, the industry has largely failed to advance beyond pilot programmes. Research suggests only seven percent of insurers have scaled these initiatives
How insurance leaders use agentic AI to cut operational costs Read More »
The UK Ministry of Defence (MOD) has selected Red Hat to architect a unified AI and hybrid cloud backbone across its entire estate. Announced today, the agreement is designed to break down data silos and accelerate the deployment of AI models from the data centre to the tactical edge. For CIOs, it’s part of a
Red Hat unifies AI and tactical edge deployment for UK MOD Read More »
Greg Holmes, Field CTO for EMEA at Apptio, an IBM company, argues that successfully scaling intelligent automation requires financial rigour. The “build it and they will come” model of technology adoption often leaves a hole in the budget when applied to automation. Executives frequently find that successful pilot programmes do not translate into sustainable enterprise-wide
Apptio: Why scaling intelligent automation requires financial rigour Read More »
