AI in Action

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Why Disney is embedding generative AI into its operating model

For a company built on intellectual property, scale creates a familiar tension. Disney needs to produce and distribute content across many formats and audiences, while keeping tight control over rights, safety, and brand consistency. Generative AI promises speed and flexibility, but unmanaged use risks creating legal, creative, and operational drag. Disney’s agreement with OpenAI shows […]

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Tesco signs three-year AI deal centred on customer experience

For large retailers, the challenge with AI is no longer whether it can be useful, but how it fits into everyday work. A new three-year AI partnership by Tesco points to how one of the UK’s biggest supermarket groups is trying to answer that question. The agreement with French startup Mistral AI is less about

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Wall Street’s AI gains are here — banks plan for fewer people

By December 2025, AI adoption on Wall Street had moved past experiments inside large US banks and into everyday operations. Speaking at a Goldman Sachs financial-services conference in New York on 9 December, bank executives described AI—particularly generative AI—as an operational upgrade already lifting productivity across engineering, operations, and customer service. The same discussion also

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AstraZeneca leads big pharma’s AI clinical trials revolution with real-world patient impact

Big Pharma’s AI race extends across drug discovery, development, and clinical trials—but AstraZeneca has distinguished itself by deploying AI clinical trials technology at an unprecedented public health scale.  While competitors optimise internal R&D pipelines, AstraZeneca’s AI is already embedded in national healthcare systems, screening hundreds of thousands of patients and demonstrating what happens when AI

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Roblox brings AI into the Studio to speed up game creation

Roblox is often seen as a games platform, but its day-to-day reality looks closer to a production studio. Small teams release new experiences on a rolling basis and then monetise them at scale. That pace creates two persistent problems: time lost to repeatable production work, and friction when moving outputs between tools. Roblox’s 2025 updates

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JPMorgan Chase AI strategy: US$18B bet paying off 

JPMorgan Chase’s AI strategy is delivering measurable returns – but at a human cost. The bank isn’t hiding the fact. With 200,000 employees now using its proprietary LLM Suite platform daily and AI benefits growing 30-40% annually, America’s largest bank is executing what Chief Analytics Officer Derek Waldron calls a plan to create the world’s

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Inside the playbook of companies winning with AI

Many companies are still working out how to use AI in a steady and practical way, but a small group is already pulling ahead. New research from NTT DATA outlines a playbook that shows how these “AI leaders” set themselves apart through strong plans, firm decisions, and a disciplined approach to building and using AI

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How people really use AI: The surprising truth from analysing billions of interactions

For the past year, we’ve been told that artificial intelligence is revolutionising productivity—helping us write emails, generate code, and summarise documents. But what if the reality of how people actually use AI is completely different from what we’ve been led to believe? A data-driven study by OpenRouter has just pulled back the curtain on real-world AI usage by analysing over 100

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Instacart pilots agentic commerce by embedding in ChatGPT

Instacart has deployed an embedded checkout experience within ChatGPT through the emerging Agentic Commerce Protocol. With the deployment, the company is the first partner to launch an app on ChatGPT that offers a complete shopping cycle – from query to payment – without requiring the user to leave the conversation interface. Operationalising agentic commerce The

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OpenAI: Enterprise users swap AI pilots for deep integrations

According to OpenAI, enterprise AI has graduated from the sandbox and is now being used for daily operations with deep workflow integrations. New data from the company shows that firms are now assigning complex and multi-step workflows to models rather than simply asking for text summaries. The figures illustrate a hard change in how organisations

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