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Physical AI adoption boosts customer service ROI

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The adoption of physical AI drives ROI in frontline customer service by merging digital intelligence with human-like physical interaction. As businesses navigate shrinking labour pools, they are finding that simply automating routine workflows is no longer enough. A new partnership between KDDI and AVITA demonstrates how companies can address complex operational gaps through humanoid deployment. […]

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Upgrading agentic AI for finance workflows

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Improving trust in agentic AI for finance workflows remains a major priority for technology leaders today. Over the past two years, enterprises have rushed to put automated agents into real workflows, spanning customer support and back-office operations. These tools excel at retrieving information, yet they often struggle to provide consistent and explainable reasoning during multi-step

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Deploying agentic finance AI for immediate business ROI

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Agentic finance AI improves business efficiency and ROI only when deployed with strict governance and clear return on investment targets. A recent FT Longitude survey of 200 finance leaders across the US, UK, France, and Germany showed 61 percent have deployed AI agents merely as experiments. Meanwhile, one in four executives admit they do not

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Exploring AI in the APAC retail sector

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AI in the APAC retail sector is transitioning from analytics and pilots into workflows and daily operations. Dense urban stores, high labour churn, and competitive quick-commerce ecosystems are driving the uptake. A Q4 2025 survey by GlobalData found that 45 percent of consumers in Asia and Australasia are very or quite likely to purchase a

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How AI upgrades enterprise treasury management

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The adoption of AI for enterprise treasury management enables businesses to abandon manual spreadsheets for automated data pipelines. Corporate finance departments face pressure from market volatility, regulatory demands, and digital finance requirements. Ashish Kumar, head of Infosys Oracle Sales for North America, and CM Grover, CEO of IBS FinTech, recently discussed the realities of corporate

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How financial institutions are embedding AI decision-making

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For leaders in the financial sector, the experimental phase of generative AI has concluded and the focus for 2026 is operational integration. While early adoption centred on content generation and efficiency in isolated workflows, the current requirement is to industrialise these capabilities. The objective is to create systems where AI agents do not merely assist

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Alibaba Qwen is challenging proprietary AI model economics

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The release of Alibaba’s latest Qwen model challenges proprietary AI model economics with comparable performance on commodity hardware. While US-based labs have historically held the performance advantage, open-source alternatives like the Qwen 3.5 series are closing the gap with frontier models. This offers enterprises a potential reduction in inference costs and increased flexibility in deployment

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AI forecasting model targets healthcare resource efficiency

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An operational AI forecasting model developed by Hertfordshire University researchers aims to improve resource efficiency within healthcare. Public sector organisations often hold large archives of historical data that do not inform forward-looking decisions. A partnership between the University of Hertfordshire and regional NHS health bodies addresses this issue by applying machine learning to operational planning.

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Agentic AI drives finance ROI in accounts payable automation

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Finance leaders are driving ROI using agentic AI for accounts payable automation, turning manual tasks into autonomous workflows. While general AI projects saw return on investment rise to 67 percent last year, autonomous agents delivered an average ROI of 80 percent by handling complex processes without human intervention. This performance gap demands a change in

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Alibaba enters physical AI race with open-source robot model RynnBrain

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Alibaba has entered the race to build AI that powers robots, not just chatbots. The Chinese tech giant this week unveiled RynnBrain, an open-source model designed to help robots perceive their environment and execute physical tasks.  The move signals China’s accelerating push into physical AI as ageing populations and labour shortages drive demand for machines

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