Most business decisions are shaped in conversations, yet these moments often disappear without a trace. Conversational AI is changing that by capturing spoken interactions and turning them into structured intelligence. From sales performance to customer insight and leadership decision making, this technology is emerging as a new operating layer for modern enterprises. The perspectives in this article draw from a conversation featured in the latest ET Podcast episode with Aryan Yadav, Co founder and CTO of NeoSapien, where he discussed how conversational AI is redefining the way businesses listen and act.
