Who answers for AI? Lessons from the newsroom and the assembly line

A reader wrongly identified in a photograph needs a correction. A driver warned about a faulty weld needs to know whether the car is safe. Neither can get an answer from the machine that helped make the product. A newspaper, a documented vehicle recall and a ruling about an airline’s chatbot show how to trace responsibility to the people and organisations that can act. An AI label can tell us how an image was made. Who will put things right?